Sr. Patient Scheduling Coord - Spine

Job Summary:

Supports a specialty surgical care team, ensuring smooth daily operations. Manages scheduling, authorizations, and communication between providers and patients. Provides backup coverage during absences or peak periods.

Education & Experience:

• Required: High school diploma or GED with 3+ years in customer service, problem-solving under stress
• Preferred: Experience in a surgical specialty, medical terminology knowledge, handling high call volumes

Licensure & Certification:

• Not required

Key Responsibilities:

Patient & Provider Communication:

• Answers calls for the specialty team, maintaining response time standards
• Facilitates provider-to-provider communication and directs urgent requests
• Returns patient calls with follow-up instructions from providers

Scheduling & Authorizations:

• Schedules patient appointments, procedures, and tests
• Obtains insurance authorizations and updates records accordingly
• Coordinates follow-up appointments with necessary tests or treatments

Records & Documentation:

• Orders and ensures receipt of external tests before appointments
• Reviews digitized imaging to confirm accessibility
• Manages external referrals and follows up per provider instructions

Administrative Support:

• Maintains provider travel and academic calendars for accurate scheduling
• Assists in training new staff members
• Helps with billing questions and insurance authorizations

Other Duties:

• Handles urgent requests to ensure patient safety
• Performs additional tasks as assigned

Skills & Qualifications:

• Ability to use multiple computer systems simultaneously
• Self-motivated and able to work independently
• Maintains a professional, positive attitude with patients and staff

Work Environment:

• Medical office setting

Physical Requirements:

• Frequent sitting, standing, walking, and reaching
• Fine motor skills for computer use
• Ability to lift up to 20 lbs.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.