Sr. Director, Content Design

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

PayPal’s multidisciplinary Experience Design team has embarked on a path to transform our user experiences and deliver supercharged, intelligent, and unique global products that elevate money management, payments, and commerce and bring meaningful value to every customer.
As part of this evolution, our content strategy and content systems are core to our success, and we are seeking a content champion par excellence to join our senior leadership team and help drive transformation company wide. This is an opportunity to have a massive impact and write the future of content design and commerce at scale.
As Senior Director, Content Design, you’ll report to our Chief Design Officer and lead the Content Design discipline and Content Design teams across the entire PayPal brand family, including PayPal, Venmo, Braintree, Honey, and Zettle.
You’ll be a key member of the Experience Design leadership team, partnering with experts in Design, Research, and Operations to drive strategic direction, editorial oversight, and operational excellence across the experience design lifecycle and to help build a high performing team and culture of design excellence.

Job Description:

• Lead global team of 75+ content designers across matrixed teams to deliver content design at scale, working with cross-functional partners, removing systemic obstacles, and presenting and influencing stakeholders across the product design lifecycle at every level.
• Raise the bar and drive best practices in process and methodology across the content discipline, including strategy, operations, research, and systems, as well as accessibility, inclusion, globalization, content management, and emerging content tools, including generative AI (Artificial Intelligence).
• Set global objectives and key results for content experiences and use data to inform content direction and monitor and optimize performance.
• Hold team accountable to leverage and extend the use of content and design systems, style guides, patterns, and assets in the creation of UX deliverables.
• Shape team strategy, identifying risks and prioritizing opportunities.
• Contribute to the wider Experience Design & Content communities, as a tastemaker and mentor, leveraging your strengths to grow people and teams globally.
• Identify gaps and solutions for future growth and scale within the team or org.
• Attract world class content talent to join the amazing writers and strategists on the team and use your passion for coaching leaders to develop and retain a high-performing and high-impact team.
• Have a point-of-view about strategic decisions, using insights from the team.
• Understand how to influence stakeholders and leaders to implement the best ideas.
• Have prior experience as a leader of a content design team that is large and/or complex, including managing managers, working across disparate product areas, and building an effective content design practice and org.
• Build a diverse and inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
• Be adaptable, conceptual, and resilient in the face of change.

Requirements

• 15+ years’ experience in content-related fields with 8+ focused on product content design.
• A strong track record of building content teams, and proven ability to attract, develop and retain top content talent.
• 10+ years' experience directly managing, coaching, and developing full-time employees including 6+ years' experience managing managers.
• 5+ years’ experience defining content strategies that deliver significant customer and business impact.
• 5+ years' experience influencing product and design strategy and collaborating with cross-functional partners (engineering, globalization, marketing, data, legal, customer support).
• Unparalleled editorial skill. Creative, systems-thinking UX leader. Experience directing content teams, including 3rd party agencies, to deliver excellent and effective content for varied segments and for highly regulated industries.
• Bachelor’s and/or Master’s Degree in the study of creative writing, information design, information science, communications research, or related fields, or equivalent experience
   

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensa