Business Excellence Analyst - Americas

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Business Excellence Analyst - Americas is a key player in helping deploy the regional commercial Port and Terminals (P&T) strategy in the Americas and supporting the regional leadership team by aligning and managing the commercial analysis of regional customer performance and customer experience, getting involved in key accounts projects and ensuring Business Units commercial teams comply with all processes in place. 

The successful candidate is Proactive, self-motivated, enjoys managing multiple competing priorities, is goal-oriented and driven, analytical, curious, consultative, and influential, and can effectively interact, collaborate, and foster teamwork with multiple teams throughout the network. 

 

KEY ACCOUNTABILITIES

• Develop and manage business solutions for Regional P&T Commercial Areas
• Gather data from various sources, including company data, industry reports, and public information
• Provide reports through office (Power BI and other tools) applications to improve business processes
• Collaborate with team members to collect data and execute weekly and monthly Customer Reports
• Work closely with the Management team to ensure that data pulled from different sources accurately reflects P&T customer performance and business realities
• Use data visualization tools such as Power BI to create dashboards and reports that help businesses understand their data
• Apply financial analysis to create presentation material for management and departmental strategy meetings
• Assist in the development of Quarterly Customer Reports -  QCRs – for management 
• Manage P&T Regional projects within established scope, timeline, and quality standards
• Manage and develop sales analysis and reporting for P&T
• Maintain all project-related documentation, including project plans, process flows, and resource requirements
• Facilitate project debriefs, identify success and opportunities for improvements, and
• Support the Regional network with direction on commercial-related topics, databases, and associate processes, such as CRM, BW Portal, and Power BI Dashboards
• Berth Portal Champion for the region. Supervised the accuracy and timely update of the Berth Window Portal among users
• Work with business analytics teams and leaders on the creation and management of commercial analytics and commercial-related key performance indicators
• Work in partnership with the commercial support team and subject matter experts on the creation of content to support commercial development needs
• Align Regional commercial teams to optimize work and ensure proper utilization of reporting and analytics resources
• Ensure the implementation of Commercial standards and best practices among the Business Units 
• Assist in organizing meetings internally and with Customers
• Other duties or responsibilities as assigned according to the regional commercial team-specific requirements

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

• 3-5 years of experience in Port and Terminal Business, Shipping, Port Logistics, Data Sourcing, and project management
• Initiative, self-starter, capable of proposing solutions or new processes on his/her initiative
• University Graduated
• Knowledge of  Port and Terminal operations.
• Available to work in presence – Charlotte Office
• Available to travel internationally – 30%
• Proven track record of customer-centric approach
• Exceptional problem-solving and analytical abilities.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Proficiency in relevant software and tools (e.g., CRM systems, PowerPoint, Advanced Excel, Project Management tools)
• Strong in SQL knowledge 
• Ability to create and design PP Presentations, helping to generate a sales pitch and/or product update to customers 

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushi