Production Services Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This role offers an exciting opportunity for an experienced technology professional to support the Equities Cash Execution business within the AMRS region. The position will focus on delivering and maintaining critical electronic trading and connectivity capabilities that enable efficient and reliable execution for our clients. The resource will collaborate closely with global teams, regional stakeholders, and technology partners to ensure seamless integration and operational excellence across the trading stack.

Key Responsibilities:

• Provide technical and operational support for electronic trading platforms, ensuring stability, performance, and compliance with enterprise standards
• Act as a primary point of contact for order/trade inquiries, connectivity issues, and major incident communications to internal stakeholders and external clients
• Conduct proactive analysis of client activity (e.g., dormant accounts, penetration rates) and system performance to identify opportunities for improvement
• Work closely with Sales, Trading, and global technology teams to prioritize and deliver enhancements aligned with business objectives
• Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements
• Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement

Required Qualifications:

• 8+ years in electronic trading technology within Equities markets, with a strong understanding of execution workflows
• Proficiency in FIX protocol, Unix/Linux environments, scripting (Perl, Shell), and relational databases (Sybase/SQL/Oracle)
• Familiarity with infrastructure components such as networks, market data, and middleware
• Solid understanding of Equities trading and electronic execution platforms

Desired Qualifications:

• Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards
• Strong interpersonal skills to engage with senior business stakeholders, clients, and technology teams
• Commitment to operational excellence and continuous improvement

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Del