Lead Researcher, Product Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Cross-Cloud Research & Insights team focuses on supporting product strategy, user experience, and customer success across key horizontal initiatives: AI Experiences, Responsible AI, Salesforce's IdeaExchange, Content Experience, Customer Feedback at Scale, GTM for Emerging Technologies, and more!

We are seeking a Lead Researcher who can distill complex problems into insights that inform product, design, development, and business decisions! Eagerly seek out and triangulate data from diverse sources, leverage innovative approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods. The Lead Researcher will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, end users, and more.

A minimum of 36 days/quarter to an eligible work location (San Francisco, CA or Seattle, WA).

Responsibilities

• Scope and drive research projects that advise product strategy, design, and development, in collaboration with cross-functional partners

• Conduct generative and evaluative research using a mixture of research methods (surveys, un-moderated testing, interviews, moderated concept testing, etc.)

• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions

• Socialize insights with cross-functional stakeholders to influence their decision-making

• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams

Minimum Requirements

• 7+ years of experience conducting research in user experience, product design, or technology contexts

• Advanced understanding of research methods (qualitative and quantitative) and best practices, and experience with a broad range of user research tools

• Basic technical data analysis skills and languages, including Python

• Proven track record influencing product direction and strategy with actionable insights

• Ability to plan, design, execute and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

• Experience working in cross-functional teams (e.g. design, product management, engineering, marketing)

• Excellent project management, communication, storytelling, and presentation skills

• A technical degree required

Preferred requirements 

• An advanced degree in a research or business focused subject area or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• 2+ years of experience in enterprise/business software or B2B context

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