US base salary range: $57,142 - $68,000

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

A Level 1 Project Manager, typically an entry-level role, supports the planning and execution of small-scale projects or specific tasks within larger initiatives. They assist with administrative duties such as scheduling, documentation, and tracking project progress using standard tools. This role provides foundational experience and serves as a stepping stone toward more advanced project management positions.

Responsible for supporting the successful delivery of implementation projects. Coordinates tasks, maintains project timelines, and facilitates communication between internal teams and clients. This role emphasizes learning project management best practices while handling low to moderately complex projects under the guidance of Project Manager II and Senior Project Managers.

Key Responsibilities

• Assist in organizing and tracking software implementation projects from initiation to completion

• Serve as a point of contact for routine client communications, helping to gather requirements and relay updates

• Support the creation and maintenance of project timelines, meeting schedules, and task assignments

• Prepare and update project documentation such as implementation plans, status reports, and meeting notes

• Monitor progress of assigned tasks using project management tools (e.g., Jira, Monday.com, Confluence, Certinia), ensuring deadlines are met

• Coordinate with cross-functional teams (e.g., developers, QA, project team, etc.) to ensure project alignment and timely delivery

• Help identify, log, and track project issues or risks, escalating when necessary

• Ensure project activities follow standard implementation processes and best practices

• Continuously build knowledge in product, implementation methodologies, and project management

Measurement

• % of assigned tasks completed on time and accurately

• Timely updates and follow-ups with clients and internal teams

• Keeping schedules, trackers, and documentation up to date

• Accuracy and completeness of meeting notes, project plans, and status reports

• Consistent use of project management tools

• Input from team leads, developers, and senior PMs on communication, collaboration, and reliability

• Professionalism and clarity in client emails or meetings

• Effectiveness in setting up, taking notes, and following through on meeting action items

• Ability to keep different stakeholders aligned and informed

• Demonstrated improvement in project management skills or tool proficiency over time

• Willingness to ask questions, take on new tasks, or propose process improvements

• Ability to recognize and log issues or blockers in a timely manner

• Knowing when and how to escalate to senior PMs appropriately

• Utilization: 70%

• Budget: % projects under/at budget (target budget / planned hours)

• TTV: % projects completed on time (target original deploy minus close date)

• CSAT: % of positive scores (target 90%)

• Timecards: submitted on-time (100% on-time)

• Goals: participation in department and individual goals (target 1 goal of each per quarter)

• Good HR Standing: no negative remarks and not on PIP (target lack of any issues)

• Collaborative: works well with project (target low count of issues raised)

• PMM Quality: accurate Certinia and Monday plans and follow PMM (target low count of issues raised)

Evaluation Tools

• Regular check-ins with a mentor or senior PM

• Weekly reviews and quarterly performance evaluations

• Peer or stakeholder feedback surveys

• Use of KPIs in dashboards or performance tracking tools

• CSAT Scores: Client feedback collected post-implementation

Required Qualifications

• 0–2