Airport Operations Crew PT

 

 

Position Summary:  

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.  

 

Essential Functions:  

• Verify customers’ personal identification  

• Tag, lift, and handle customer luggage 

• Announce flight arrivals, departures, and pre-boarding information via the public address system 

• Communicate with our customers to keep them constantly informed 

• Offer ancillary products to our customers such as “even more speed” and “even more space” 

• Coordinate various duties with coworkers and other departments to ensure proper handling of customers  

• Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor 

• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc. 

• Assist customers with special needs, e.g. customers who need assistance in boarding  

• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) 

• Other duties as assigned  

 

Minimum Experience and Qualifications 

• High School Diploma or General Education Development (GED) Diploma 

• At least eighteen (18) years old 

• One (1) year of customer service or sales experience  

• Strong interpersonal and listening skills  

• Complete fluency in written and spoken English 

• Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring 

• Must be able to adhere to JetBlue Uniform Policy Manual Standards  

• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends 

• Experience using a mouse, computer, keyboard and basic word processing, email and office applications 

• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements 

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge 

• Experience performing under pressure and within fixed time constraints 

• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards 

• Depending on location, may need to acquire and maintain a United States Customs Clearance 

• Available for occasional overnight travel (10%) 

• Able to make occasional trips to other locations for training or temporary assignment 

• Must pass a pre-employment drug test 

• Must be legally eligible to work in the country in which the position is located 

• Authorization to wo