Customer Administration Officer

You’re open to a change of direction and a new challenge.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

 

In this role, you'll:

be working as part of a team delivering specialised registration and licensing products and services, you will contribute to accurate data management, customer support, and the integrity of vital NSW driver and vehicle information systems.

This role will see you apply your attention to detail and problem‑solving skills to assess applications, manage sensitive information, respond to stakeholder enquiries, and ensure high‑quality customer service. You will also have the opportunity to deepen your expertise in regulatory processes, fraud identification, and information release protocols within a supportive team environment.

We currently have a couple of short‑term opportunities based at our Grafton, NSW office.

For more information on this position and business unit, view the role description and information pack.

 

About you

You will build accuracy, efficiencies and trusted outcomes in a busy operational environment where data integrity, timeliness, and clear communication are essential.

Your well-developed organisational skills, analytical capability, and strong communication—formed across administration, customer service, regulatory, or data-processing environments—will see you manage competing priorities, meet strict deadlines, and uphold system integrity. You're recognised as a reliable, detail‑focused team contributor, skilled at assessing information, applying policies and procedures, and experienced in research, data reconciliation, stakeholder communication, and maintaining accurate records.

 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

 

Join us

 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

 

This is an in-person, on-site role. 

 

Apply today 

 

Applications close 11:59 PM  4th February 2026.

 

For more information about this role, please contact SALLY.MCDONALD@TRANSPORT.NSW.GOV.AU.

 

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.  

 

Learn more about how to apply via Our recruitment process | Transport for NSW 

 

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