Technical Development Operations and Logistics Coordinator

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

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Job Description
 

Technical Development Operations and Logistics Coordinator

This role ensures Technical Development operational and logistics activities run smoothly and efficiently, in collaboration with leaders and administrative colleagues across the organization. The role involves planning, organizing, and managing activities related to technical vendors and suppliers, and will report to a member of the Technical Development Leadership Team. More specifically, the incumbent will manage onboarding of new vendors, manage and maintain current vendor agreements, create, track, invoice, and reconcile purchase orders, and ensure timely processing of payments. This role will also be responsible for streamlining day-to-day operational processes, which includes problem solving, troubleshooting, data analysis and reporting, and cost control.

Key Responsibilities:

• Correspond directly with vendors/suppliers and manage suppliers including supplier set-up, routing to legal/intellectual properties, review and approval process, and upload to internal systems.

• Process work and purchase orders with external vendors using internal systems, and ensure timely processing of documents and payments, including creation, tracking, invoicing, and reconciliation. Resolve issues with processing and payments.

• Proactively track the progress of purchase orders and apply problem solving skills as necessary to ensure purchase orders are fulfilled.

• May liaise with vendors and suppliers to negotiate contracts and secure timely deliveries and address logistical and operational challenges such as delays.

• Maintain positive relationships with partners to ensure smooth operations.

• Handle general customer service inquiries and route questions to appropriate resources within Gilead.

• Work with vendors to ensure that product order issues are addressed, and orders are processed correctly and quickly.

• Maintains records and generates reports through customer service database.

• May provide training or guidance to staff.

• Research and resolve customer claims, when applicable.

• Serve as Subject Matter Expert in processing work orders and support staff, as needed.

• Prioritize workload involving multiple projects/timelines.

• Manage contract workers’ process using online legal, procurement and sourcing app.

• Create draft reports, documents, presentations, and templates using raw data.

• Ensure compliance with company policies and regulations.

• May monitor key performance indicators for logistics and operations, and analyze data to improve efficiency, reduce cost, and optimize cost.