Product Designer – Discovery & Delivery

Product Designer – Discovery & Delivery
Oslo, Arendal or Sofia

Do you want to help shape the future of contact centre solutions? We’re looking for a product designer with strong discovery skills to make our digital platforms even more user-friendly and value-driven.

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do 🏡💻

In Puzzel you’ll be a part of a Product trio consisting of you, a Product Manager and a Tech Lead. The Product Designer work in that product trio is driving and designing the product experiences that drive measurable outcomes, user adoption, task success, and business impact through continuous discovery.

You will work in close collaboration with product, engineering, and go-to-market teams. The role contributes both strategically and tactically, helping shape product direction while executing hands-on design work aligned with team and company goals.

Key Responsibilities:

1. Product Design Execution

• Design intuitive, accessible, and scalable user experiences
• Translate product requirements and value hypotheses into flows, wireframes, mockups, and hi-fidelity prototypes.
• Contribute to and evolve the shared design system, ensuring design consistency and reusability.
• Collaborate with engineering to ensure design feasibility and execution quality.

2. Continuous Discovery & Customer Insight

• Actively contribute to ongoing discovery practices, including, Design Sprints, hypothesis framing, experimentation, and validation.
• Design and run user research and usability testing activities to uncover unmet needs and validate solutions.
• Partner with PMs and Developers to understand jobs-to-be-done, pain points, and usage behaviours.
• Use qualitative and q