2024 Customer Engineer Summer Intern

2024 Customer Engineer Summer Intern

Who is Equinix?  

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.   
  

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.  

  

Team and Role: 

Equinix Digital Services is looking for a Customer Engineer Summer Intern to join our Customer Engineering team.  As a Customer Engineer Summer Intern you are responsible to deliver top-class support to global enterprises that drive the modern-day digital economy. You help support applications and infrastructure that enables thousands of customers to connect with their cloud services. You will be exposed to awesome tools, systems, and products as well as help brush up your IT skills like SQL, API, Networking and many more. 

 

Customer Engineering team serves as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services.  To do this, you’ll need to draw upon your experience with networking, and systems administration.   

  

This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system.   

  

The ideal candidate will have a strong interest in cloud-native technologies. You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement and management.    

  

Assignments and Responsibilities: 

• You will help in troubleshooting customer reported issues and incidents.

• You will support documenting and creating SOPs for common incidents.

• You will get to experiment with enterprise grade products (Network Function Virtualization, On-Demand Hardware and Cloud Interconnection) that drive the digital economy.

• You will provide recommendations and suggestions on how to improve support for the worlds biggest tech leader.

Why Join Equinix?  

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.   

• Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.   

• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.  

• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.   

• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.  

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Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!   

  

Who You Are (Requirements and Qualifications):  

• Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2024-September 2025). 

• Available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system) .   

• Ability to multi-task and work collaboratively and effectively in a fast-paced environment .   

• Excellent written and verbal communication skills, business proficiency in English .  

• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL / Databases, APIs IT Management

• Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new tools.  

 

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