Software Quality Assurance (SQA) Program Manager

Requisition Id 14968 

 

Overview:

The Quality Assurance Division at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position of Software Quality Assurance (SQA) Technical Program Manager. This role is responsible for delivering support services by proactively implementing Laboratory policies, procedures, quality tools, and methodologies within line organizations. The goal is to meet customer requirements and ensure reliable, effective outcomes in support of their mission. The primary focus of this position is software quality assurance.

 

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

 

Major Duties/Responsibilities:  

• Assist with walk-downs at various laboratory locations.

• Serve as the principal Software Quality Assurance (SQA) subject matter expert for ORNL.

• Collaborate with the Information Technology Services Division (ITSD) to jointly implement, manage, and improve ORNL’s SQA program.

• Review and interpret sponsors’ SQA requirements, guidelines, and applicable standards to establish and continuously enhance the lab-wide SQA program.

• Partner with other laboratories and institutions to interpret stakeholder requirements and standardize institutional implementations.

• Benchmark best-practice SQA programs to inform and improve ORNL’s program.

• Lead or participate in assessments to ensure ORNL organizations comply with SQA requirements documented in the Standards-Based Management System (SBMS).

• Assist with oversight assessments and activities at other DOE sites, national laboratories, and similar organizations as needed.

• Provide training to software owners, development/acquisition teams, and organizational SQA Points of Contact (POCs) to ensure they are equipped to fulfill SQA responsibilities.

• Support software owners and their organizations in determining appropriate quality requirements for software applications using a graded approach.

• Develop and implement metrics to monitor program health and progress toward milestones and goals that support mission accomplishment.

• Ensure SQA requirements are properly flowed down to subcontractors and that subcontractors effectively implement them.

• Participate as an active member of the QA functional team and support other work activities and improvement initiatives as requested.

 

Basic Qualifications:

• BS degree in a science, engineering, business, technical or related discipline. 

• A minimum of 8 years of experience in quality, including information management and issues management.

• A working knowledge of recognized Quality Standards such as NQA-1, ISO 9001, cGMP and quality concepts. 

 

Preferred Qualifications:

• A minimum of five years of software quality assurance (SQA) experience, preferably in a leadership role.

• Proven ability to develop and maintain strong customer relationships and professional networks.

• Excellent verbal, interpersonal, and written communication skills, with adaptability to changing priorities.

• Motivated