Design Operations Intern (Summer 2023)

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About our team:

We’re a group of people that love to learn, collaborate and solve large-scale problems. We’re looking for an inquisitive, curious and talented DesignOps intern to join our team. 

Cloudflare currently sits in front of almost 10% of global internet traffic, and we are growing every day. Your work will impact and influence the user experience of a product used by millions of people daily. The Product Experience team (PX) is an exciting, fast-paced and supportive place to work and grow. As a Cloudflare PX DesignOps intern, you will learn and support a group of talented designers. 

If you are a creative problem solver, connector, and phenomenal communicator who embraces change and is eager to learn, we'd love to hear from you. You will play a crucial role in supporting the People, Process, and Product portfolio of the PX team. Your primary objective as a DesignOps intern will be to help design and execute on a scalable process improvement plan for specific operations projects. The position is intended to help you gain hands-on experience about supporting impact-driven programs for our PX team. You will gain a strong understanding of process design, meeting facilitation, effective communication practices, as well as measurement and enablement. 

 

What you'll do

• Support PX team members in their day-to-day work
• Your key project will be to learn and evaluate the team’s current processes, establish reporting and key metrics, and help to create an internal process that would optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts, effectively using data and insights to identify critical gaps and weaknesses of existing processes
• Contributing to the standardization, interpretation, and implementation of design operations
• Tracking the impact of our work to help the team evaluate opportunities for continued improvements
• Help to organize team activities, build a stronger PX culture
• Share what you learn internally when possible

 

Examples of desirable skills, knowledge, and experience

• Understanding of UX/product design process, familiar with product design and management tools including but not limited to Figma, GSuite, Jira and Confluence
• Effective visual, written, and verbal communication skills
• Comfort with ambiguity and ability to adapt to changing situations
• Understanding and interest in analytical, reporting methods and tools are a plus.

 

Requirements

• Currently in their last year of pursuing an undergraduate or graduate degree in Design Strategy, Design management, Business, Communications, or Business Administration. Note: this is an operation position, not a product design position. 
• Aspire to build a career within the creative, product experience industry

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.