Revenue cycle Training and Quality Assurance Associate

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Shift Details:  

M-F 7am - 3:30pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Facilitate operational and system training for new and current end-users for assigned applications across the Nebraska Medicine enterprise and community connect partners. Included areas are Access Operations (including decentralized scheduling and registration areas), HIM& Revenue Integrity, PFS and RC Admin. Training includes operational workflows and the use of Epic and all non-Epic revenue cycle applications through the development and maintenance of designated application materials, assessments, training support documents, e-learnings, and other educational materials to include new software release as well as regulatory changes and/or organizational/departmental policy changes. Facilitate and complete Quality Audits on a monthly basis for all areas. Operations/Applications Trainer and QA Associate will provide classroom training, onboarding of centralized and decentralized revenue cycle colleagues, providing at the elbow support to end users, administering test outs and assessments, completing quality audits, 1:1 quality training as required or other training related tasks. Onboarding includes training on organizational and departmental policies, new colleague system set up to include all applications, required badge access, and other assigned tasks. Operations/Applications Trainer and QA Associate will be responsible for completion of education and QA Ticket requests, maintenance of competency tests, monthly education sessions and materials for Nebraska Medicine and Community sites, associated modules and on-line training materials.


Required Qualifications:

• Minimum of two years business systems or healthcare related experience is required.
• Associates degree in nursing, allied health field, healthcare administration, health sciences, business or education is required OR equivalent combination of education and experience combined (one year of education equals one year of experience) required. 
• High school education or equivalent required.
•Training in Epic applications and/or a supporting revenue cycle application required. Revenue cycle certification required or ability to obtain within six months of hire. Certification can be in any area of revenue cycle (CPAS, CRCL or CPFSS).

•Knowledge of Revenue Cycle related workflows, regulations and compliance in revenue cycle areas required.

•Strong written and verbal communication skills, with individuals and groups of all educational levels and backgrounds required.

•Ability to adjust communication method and content to end-user education level, preference, and •need required.

•Attention to detail, organizational, and presentation skills required.

•Ability to present training in front of large groups of professionals required.

•Ability to problem-solve on the spot and effectively adapt to changing environment and training needs required.

•Excellent interpersonal and team building skills required.

•Proficiency with Microsoft Office required.

Preferred Qualifications:

• Experience facilitating classroom, online, and one-on-one training, experience with a formal Learning Management System, and experience utilizing Epic, or another electronic health record, are all preferred.
• Experience with formal learning management systems and the use of e-learning applications (Captivate, Articulate) desired. Prior training with all revenue cycle applications desired (Epic, 3M, Imaging System, SSI). preferred

•Knowledge and experience with healthcare information systems preferred.

•Knowledge of operational healthcare/clinic wo