Overnight Fleet Monitoring & Support Specialist - (3rd Shift / Occasional Weekend Coverage)

About Stack:

Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorporates cutting-edge advancements in artificial intelligence, robotics, machine learning, and cloud technologies, empowering us to create innovative solutions that address the needs and challenges of the dynamic trucking transportation industry. With decades of experience creating and deploying real world systems for demanding environments, the Stack team is dedicated to developing an autonomous solution ecosystem tailored to the trucking industry's unique demands.

Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorporates cutting-edge advancements in artificial intelligence, robotics, machine learning, and cloud technologies, empowering us to create innovative solutions that address the needs and challenges of the dynamic trucking transportation industry. With decades of experience creating and deploying real world systems for demanding environments, the Stack team is dedicated to developing an autonomous solution ecosystem tailored to the trucking industry's unique demands.

 About the Role:

Join our Mission Control team as a critical point of contact for fleet operations during off-hours. You will: maintain the highest safety standards, ensure seamless coordination of autonomous vehicle missions, and provide timely technical support. 

Who we need to join our team:

Safety Champions

Safety isn’t just a priority for us - it’s our core value. Every decision we make, every protocol we follow, and every action we take puts safety at the forefront. We’re the guardians of both our technology and the communities we serve.

Mission-Critical Problem Solvers

Our team members have seen it all - from routine maintenance alerts to complex technical challenges that require immediate attention. We pride ourselves on our ability to think quickly, troubleshoot effectively, and find solutions when others might see only problems.

 Collaborative Professionals

We work seamlessly across departments, maintaining strong relationships with fleet operations, product development, service operations, and third-party partners. Our communication skills are just as important as our technical expertise.

 This position is located in Pittsburgh, PA 100% in office.

 

Responsibilities:

Safety Monitoring & Incident Response

• Monitor fleet safety alerts and take action when necessary (weather, route, etc) 
• Execute incident response protocols with precision and urgency
• Provide immediate troubleshooting and remote assistance for mission-critical issues
• Serve as primary escalation point, effectively triaging issues to appropriate teams

Fleet Coordination & Dispatch

• Coordinate and dispatch scheduled partner shipments and internal autonomous vehicle testing missions
• Execute strategic route planning to optimize efficiency and reduce operational costs
• Maintain comprehensive records and documentation for compliance and reporting

Communication & Collaboration

• Maintain clear communication with fleet operations, product development, service operations, and third-party partners
• Build strong working relationships across cross-functional teams
• Deliver exceptional customer service while representing the company professionally

Technical Operations

• Utilize advanced fleet management tools for monitoring, optimization, and troubleshooting
• Stay current with autonomous vehicle technology and operational protocols
• Apply problem-solving expertise to quickly resolve unexpected issues 

Qualifications:

• Bachelor’s Degree (or) high school diploma with equivalent experience in logistics or transportation
• Analytical mindset and problem-solving capabilities
• Exceptional attention to detail
• Excellent written and verbal communication
• Ability to remain calm and make sound decisions in high pressure situations
• Flexibility to work varying shifts, including evenings and weekends, as required
• Valid US driver’s license and clear driving record

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual ori