Senior Director, Engineering – Hotel Ops

JOB SUMMARY:  

 

If you’re looking to build leading technology that powers the day‑to‑day operations of thousands of hotels globally while shaping the future of hospitality operations, join Global Technology at Marriott International. 

 

Reporting to the VP, Application Development – Hotel Operations, the Senior Director, Engineering – Hotel Operations is a senior technology leader responsible for defining, leading, and executing the engineering vision for hotel operational platforms and on‑property technology ecosystems. This role is central to enabling reliable, scalable, and secure hotel operations across PMS platforms, local interfaces, infrastructure, and cloud‑based services. 

 

The Senior Director oversees the full lifecycle of hotel operations engineering, from platform strategy and architecture through implementation, deployment, and ongoing optimization. This includes responsibility for PMS modernization, on‑property integrations, data migration, interface reliability, operational tooling, and global rollout readiness, ensuring solutions are robust, resilient, and aligned with business and operational objectives. 

 

This leader partners closely with hotel operations, brand teams, product, infrastructure, security, vendors, and regional technology leaders to deliver integrated solutions that support front desk, back office, guest services, and operational continuity at scale. The role drives standardization, automation, and continuous improvement while maintaining a relentless focus on system availability, quality, and operational excellence. 

 

The ideal candidate is a hands‑on executive engineering leader with deep experience in large‑scale hospitality or operational technology environments, a strong understanding of on‑property systems, and a proven ability to lead complex global transformations while developing high‑performing engineering teams. 

 

CANDIDATE PROFILE   

 

Education and Experience  

Required: 

• 12+ years of application architecture and engineering leadership experience, including:  

• Direct experience leading technology teams responsible for hotel operations platforms, PMS ecosystems, or mission‑critical operational systems supporting frontline hotel staff. 

• Direct experience delivering and modernizing large‑scale, highly available operational platforms that support 24x7 global business operations. 

 

• Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams. 

• Demonstrated experience leading large-scale engineering organizations (50+ members) with direct responsibility for hiring, mentoring, and developing engineering talent, including managers and directors. 

• Direct management of cross-functional, sourced, and matrixed teams 

• Management of complex budgets in excess of $25-50M direct and indirect costs 

• Demonstrated thought leadership commensurate with the scale of Marriott Bonvoy Program 

• Demonstrated experience with large scale data transformations and on-premise PMS platforms 

• Demonstrated enterprise technology leadership experience in hospitality, travel or retail industry.  

• Experience in building partnerships with external technology vendors and service providers. 

 

 

Preferred: 

• Proven track record building and scaling Hotel Operations Platforms, PMS implementations, or on‑property technology solutions.