Mobility Customer Support Program Undergraduate Intern - Summer 2026

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory’s mission.

Pay Range

$23.23 - $31.62 Hourly 

This position is under a step structure.  Please note that the step placement is determined by your most recent completed academic year.

Job Description

We have an opening for an intern in the Livermore Information Technology Department. You will be given the opportunity to engage in a customer service role within our LivIT Mobility program. The selected candidate will provide support to the Laboratory’s institutional Mobility program, including assisting with device deployment, troubleshooting, support, and device retirement/management.

In this role you will 

• Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage.
• Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system.
• Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision.
• Provide entry-level hands-on assistance with device operation and rules for use.
• Assist with mobile device password resets.
• Assist with loaner mobile device checkout and returns.
• Participate in various mobility-related projects and process improvement initiatives.
• Perform other duties as assigned.

Qualifications

• Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA). See Additional Information section below for details.
• Must be a college or university student in good standing at an accredited institution pursuing an undergraduate degree in information systems, Computing Science, Communications, or related field.
• Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities. 
• Effective communication skills.
• Basic experience using computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices.
• Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience.
• Ability to work in a team environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Selected applicants will be required to provide current unofficial transcripts.

Why Lawrence Livermore National Laboratory?

• Included in 2025 Best Places to Work by Glassdoor!
• Holiday Pay
• Sick leave accrual
• Individual 401(k) contributions
• Our values - visit https://www.llnl.gov/inclusion/our-values 

Security Clearance

This position requires either no security clearance, or a Department of Energy (DOE) L-level or Q-level clearance depending on the particular assignment.  

If you are selected and a security clearance is required, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  L and Q-level clearances require U.S. citizenship.  

If no security clearance is required, but your assignment is longer than 179 days cumulatively within a calendar year, you must go through the Personal Identity Verification process.  This process includes completing an online background investigation form and receiving approval of the background check.  (This process does not apply to foreign nationals.)

National Defense Authorization Act (NDAA)

The 2025 National Defense Authorization Act (NDAA), Section 3112, generally prohibits citizens of China, Russia, Iran and North Korea without dual US citizenship or legal permanent residence from accessing specific non-public areas of national security or nuclear weapons facilities.  The restrictions of NDAA Section 3112 apply to this position.  To be qualified for this po