Patient Services Specialist – Keller Center/Specialty Clinics (County Promotional Only)

Posting number: E414AZ

Department: San Mateo Medical Center

Job classification: Patient Services Specialist

Posting type: Promotional

Categories: Administration, Clerical & Data Entry, Health Services, Public Health, Customer Service, Medical/Dental, Office and Administrative Support

Summary

San Mateo County Health seeks well-qualified candidates for the position of Patient Services Specialist to support both Keller Center/Specialty Clinics. Under the direction of the Deputy Director of Nursing and Clinics Manager the Patient Services Specialist will perform difficult, technical, complex or specialized patient services office support and business office support for both units.  

The successful hire will be responsible for: 

• Rescheduling patient appointments and coordinating scheduling needs.
• Providing technical support to patients, including assisting with MyChart account activation and troubleshooting issues related to attending Zoom classes.
• Completing Treatment Authorization Requests (TARs) for medical procedures.
• Creating and blocking provider templates to support effective scheduling and clinic operations.
• Managing and working various EPIC work queues, including Charge Review and Claim Edit, to ensure accurate billing and maximize reimbursement.
• Coordination of services to internal and external clients
• Act as a liaison with organizations which contribute to the center with monetary funds and/or goods (clothing, toys, books, store gift-cards) which directly benefit our patients/clients.
• Department statistical data collection and reporting.
• Serve as a client advocate while observing established legal mandates, county and city protocols with professionalism, and empathy.
• Work closely and diplomatically with partner agencies’ staff and volunteers to promote optimal outcomes for our shared diverse client base while maintaining within county established protocols and policy.

The ideal candidate will have:  

• The ideal candidate will have:
• Healthcare scheduling and patient service experience.
• Experience with EPIC, including scheduling, work queues, Charge Review, Claim Edit, and/or TARs.
• Knowledge of medical billing, insurance, authorizations, and reimbursement.
• Experience with MyChart, telehealth, or other patient technology.
• Strong customer service, communication, organization, and problem-solving skills.
• Experience coordinating services with internal departments, community organizations, or partner agencies.
• Ability to advocate for patients/clients while maintaining confidentiality and following established policies and procedures
• Strong communication and problem-solving abilities.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. 

Examples of duties

• Perform difficult, complex, technical, and/or specialized patient services office support and business office support work, which may require the exercise of independent judgment, the application of technical skills, and/or a knowledge of detailed or specialized activities related to the area to which assigned.
• Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations related to the billing for patient medical services.
• Provide information to the public or to County staff regarding fees, insurance coverages, etc., that requires the use of judgment and the application and interpretation of policies, rules or procedures.
• Organize, maintain and purge various departmental and patient files.
• Interview patients to provide information and obtain necessary financial responsibility and personal data.
• Type varied materials using a word processor or computer; proofread and check such materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.
• Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference material up to date.
• May act as receptionist and receive and screen visitors and telephone calls; direct the visitor or c