Engineering Director (Customer Service/Mods & Upgrades)
KION GroupAbout the role
In this exciting opportunity, you will lead a large team of Engineering Sr. Managers, Engineering Managers, and Engineers to successfully design and deliver automated material handling solutions for assigned projects and customers. The emphasis here is working on client’s existing (running) automated systems, where the scope of work will be a Modernization and Upgrade to those systems.
What we offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Tasks and Qualifications:
Project Execution
- Promote safety culture across organization with a focus on zero incidents and 100% compliance.
- Ensure accuracy and achievement of performance KPI's for quality, on-time delivery, and cost. Proactively clear roadblocks to KPI target attainment for project teams.
- Foster a culture of compliance through open communication and by empowering all team members.
- Manage project execution risk through validation effective project staffing strategies, technical reviews, and comprehensive adherence to standard work and quality processes.
Financial
- Works with their Sr. Managers and Managers to review project budgets and actual costs, identifying problem areas and developing mitigation plans where appropriate.
- Ownership of their departments financial budgets using associated actual cost data provided, on a monthly basis.
- Take necessary actions to ensure staffing levels and talent support current and forecasted workload.
People Leadership
- Lead team members by example and by living KION's shared Group Values and Leadership Principles.
- Be a mentor to their Engineering Sr. Managers and Engineering Managers.
- Assess and assign appropriate disciplines and skillsets of resources to successfully deliver engineering content utilizing all available talent pools both internal and external.
- Support talent development through active and consistent engagement including 1-1 meetings, real-time learning/coaching opportunities, and training programs.
- Engage in regular communications with team members via mechanisms such as: 1-1 meetings; project team discussions; peer group meetings; and people feedback.
What we are looking for:
- Engineering Bachelor's Degree (Electrical, Mechanical, or Controls). Advanced degree a plus.
- Minimum of 12 years’ experience in a related field with previous experience leading and managing teams.
- Excellent communication (verbal and written) and presentation skills.
- Excellent interpersonal skills with ability to interact effectively in a team-based organization and with employees of all levels and backgrounds across all functions.
- Proficient customer-facing skills
- A person who can work well under pressure and remain calm under stress as these projects are typically executed around customer production schedules with aggressive downtime windows. A person who can quickly adapt to unexpected challenges and work the issue with their engineering leaders and team. A person who can solve problems!
- Travel as needed to project sites, customer meetings, support pre-sales activities, supplier meetings, etc. Typically, this can be around 10% to 15% of a director's time per month.
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