Director, Platform Management (Healthcare Technology - Value Based Care & Payer Programs)

About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About the Role

Sellers Dorsey is seeking a Director, Platform Management who will be responsible for leading the implementation, adoption, and ongoing success of Sellers Dorsey’s technology platform, ensuring clients realize measurable value and expanded use of services. This includes guiding newly signed clients through technical integrations, onboarding, and trainings, with a focus on how the platform fits into clinical workflows, population health management, and quality improvement programs. The role bridges product development, delivery, client success, and relationship expansion with a strong grounding in value-based care programs, payer incentives, and healthcare policy to drive both operational and strategic outcomes.

Key Responsibilities

• Client Implementation & Onboarding (Delivery): Lead project management for client implementations, validation, and stand-up trainings. Walk clients through technical integrations, data flows, and workflow design, ensuring the platform is embedded effectively within clinical, population health, and quality department operations; ensure time-to-value and launch predictability.
• Client Success & Platform Adoption: Monitor utilization, provide ongoing help/training, develop success playbooks aligned to payer programs, and ensure sustained adoption.
• Value Realization & QBRs: Establish ROI frameworks, conduct quarterly business/value reviews, and work with Marketing & Growth teams to showcase measurable client outcomes.
• Voice of Customer & Team Leadership: Translate client feedback to Product/Analytics; lead team development, coaching, and operational excellence.
• Relationship Expansion & Commercial Alignment: Identify new client needs, coordinate with Growth/Sales for solution expansion, and align with cross-functional teams.
• Other duties as assigned.

Key Qualifications

• Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field required. Master’s degree (MBA, MHA, MPH, or related) preferred.
• At least seven (7) years of progressive experience in healthcare technology, provider operations, or client success/delivery, with direct exposure to value-based care and payer programs.
• Background in implementing and managing Medicare, Medicaid, and Medicare Advantage programs, along with commercial incentive or payfor-performance contracts.
• Policy knowledge or applied experience in government-sponsored healthcare programs.
• Familiarity with EMR/EHR systems, claims and risk adjustment data, and analytics dashboards.
• Proficiency with project management and BI tools (Power BI, Excel, Jira, etc.).
• Strong financial and operational acumen in risk-bearing/value-based models.
• Certifications such as Lean Six Sigma, PMP, or CSM preferred.
• Training in healthcare analytics/BI tools (e.g., Power BI) is desirable.

Other Requirements

• Exceptional communication and stakeholder management skills, including executive-level client engagement (QBRs, ROI storytelling).
• Ability to lead cross-functional teams and collaborate with Product, Growth, Legal, and Finance & Accounting.

Compensation & Benefits

The anticipated salary range for candidates is $140,300/year in our lowest geographic market