HR Customer Transition Consultant

HR Customer Transition Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview
Responsible for guiding new customers through the early phases of transition and providing consultative support for set up, Benefits, and HR. Will complete a post-sale needs assessment for additional services and products to round out a valuable customer journey. This position establishes, maintains, builds and handles relationships at all levels to ensure TriNet is helping clients achieve their business strategies and human capital return on investment. Must have excellent account management skills and be customer-focused with understanding that the customer's best interests are served through smooth, flawless implementation and service delivery.

Locations
United States (Remote)

What you will do

• Provides support and compliant guidance regarding customer HR policy, benefits selection and strategy decisions during key transition engagements
• Conducts online New Customer Set-up Site meetings with assigned clients
• Promotes overall company value proposition by conducting a broader needs assessment to find opportunities and gaps and makes recommendations on auxiliary products and services to drive additional value for our customers.
• Acts as an escalation point for onboarding services, working with the team to develop solutions to problems, drive customer alignment and be accountable for engagement success
• Delivers timely and valuable transition services and consulting to clients utilizing TriNet’s service model, templates, resources, and product suite, in accordance with company guidelines, standards and processes to ensure quality and compliance.
• Communicates plan objectives, progresses and critical issues internally and externally as required while collaborating cross-functionally to ensure quick customer resolution.
• Maintains a detailed knowledge of TriNet’s core products and services as well as strategic services

Education Qualifications

• Bachelor's Degree or equivalent experience-Preferred

Experience Qualifications

• Typically 2+ years Human Resources Generalist and/or Specialist experience-Required
• Typically 2+ years Customer Support in PEO Industry-Preferred
• Typically 1+ years Sales interaction experience-Preferred

Skills and Abilities

• Strong account management and project management skills
• Strong business sense with excellent verbal and written communication skills
• Excellent interpersonal, presentation and facilitation skills
• A proven dedication to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced constantly evolving business and work environment while balancing multiple priorities.
• Knowledge of and ability to apply excellent customer service and consultative practices.
• Knowledge and ability to give advice on employment law and Human Capital best practices and trends, using additional SMAs as needed.
• Good verbal and written communication skills.
• General knowledge in HR Compliance Management, Process, Benefit Programs and ER issues.
• Ability to gain the partnership of others in pursuit of company goals.
• Knowledge and strong understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired.
• Basic skills to perform mathematical computation effecti