Senior Associate, Custody Operations (Governance, Risk, and Controls)

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Wallet Operations

The Role: Senior Associate, Custody Operations (Governance, Risk, and Controls)

Our team is looking for a highly motivated and trustworthy professional to support our rapidly growing business. In this role, you will support our Custody Operations team by owning operational processes for our custody solutions, while also being responsible for the development, design, and implementation of new processes or enhancements to existing ones. The candidate will also seek to understand the depths of our custody solutions and use this knowledge to add value in cross functional, firmwide, or customer initiatives.

This role is required to be in person 5 days per week at our New York City, NY office.

Responsibilities:

• Manage the execution of the company’s daily custody operations. This may include multiple times per week trips to various secured facilities. The candidate must be able to consistently ensure the end-to-end operations process requirements are met.
• Own, develop, and execute scalable and repeatable digital asset custody processes and controls related to, but not limited to the following:
• Inventory Management, specifically of hardware and software.
• External Reporting, including to auditors and regulatory examiners on custody processes, controls and data.
• Digital Asset Movement, between Gemini’s various wallet tiers or entities to meet regulatory requirements and uphold digital asset security. 
• Disaster Recovery and Business Continuity management for Gemini’s custody of digital assets.
• Policy and Procedure Management, for core processes related to the custody of digital assets.
• Lead cross-functional efforts in project execution with clear communication as well as expected and achieved outcomes.
• Assist in the management of vendors that are relied upon for Gemini’s custody solutions, as well as participation in budgeting exercises. 
• Work with product, engineering, and data teams to develop requirements and/or provide feedback on new products or features or issues to ensure we maintain efficiency and security of our custody processes while meeting customer needs.
• Help establish Key Performance and Key Risk Indicators related to our custody solutions and processes and develop solutions for when goals are not being met. 
• Assist in company wide strategic initiatives that may impact how we need to adapt our digital asset custody approaches.
• Engage directly with regulators and/or auditors to help them better understand our custody processes and controls in order to successfully pass exams and audits.
• Support on-call efforts through being responsive and available 24/7/365.

Minimum Qualifications:

• Bachelor’s degree.
• 6+ years of experience in a professional work environment with a heavy dose of teaming. 
• Based in the New York City area.
• Meticulous attention to detail with a security first mindset.
• Expert communication skills.
• Strong logistics and calendar management skills.
• Experience with policy and procedure development and documentation.
• Established track record of owning processes and ensuring objectives are met.
• Experience with data analysis.
• Willingness to be in an on-call rotation and support other on-call teams with triaging customer facing issues.
• Willingness to travel and work in various locations and environments with limited notice.
• Willingness and ability to work on weekends and holidays (non-remote).

Preferred Qualifications:

• 4+ years of experience in management consulting, process improvement consulting, or crypto operations.
• Experience with executive management.
• Experience with business continuity and/or disaster recovery programs, including security incident plannin