Senior Shift Manager VLT

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervise VLT Attendants & VLT Technicians
• Maintain scheduling and track attendance
• Issue disciplinary action/coaching & counseling
• Approve payroll
• Conduct interviews
• Update all logs and trackers
• Maintain strong communication with department Manager of VLT Operations and Assistant Shift Managers
• Meet and greet jackpot winners of certain amounts when the assistants are not available to do so, and assist the guests with any needs, questions, or problems
• Provide support to Assistant Shift Managers, Supervisors and Attendants 
• Consistently watch for suspicious activities on the floor
• Assist with department projects 
• All other duties as assigned

 

EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:

• Must be 100% customer service focused, possess good interpersonal skills, be organized and be able to work in a fast paced and demanding environment. 
• Must be detail-oriented, possess computer skills and handle multiple tasks simultaneously.  Confidentiality a must. 
• Must have knowledge of all Games on the Gaming Floor and be able to determine proper payouts. 
• Must also have basic computer skills.
• Must be able to stand/walk/ sit for extended periods. 
• May be exposed to working in a noisy, smoke/secondary smoke environment. 
• Must be at least 21. 
• Must be able to obtain and maintain appropriate licensing. 
• Must be able to pass a background investigation. 

 

EDUCATIONAL REQUIREMENTS:

High School Diploma or equivalent.