Customer Account Representative

The Customer Account Representative serves as a liaison between Sherwin Williams’ customers, internal departments, and business partners. The Customer Account Representative provides customer service, support, and technical guidance to internal and external customers. Responsibilities include working with members of multiple departments to respond to customer needs, researching complex information, and maintaining strong customer relationships.  

Job Responsibilities 

• Promptly process incoming orders received from external customers via email, phone, fax and EDI. 
• Coordinate and communicate with several internal departments daily to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US.  
• Maintain customer-required metrics and recurring reports.
• Track shipments and work with carriers to ensure timely order delivery.
• Work with offsite warehouses to ensure orders are shipped and invoiced and inventory is accurate.  
• Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories. 
• Enter customer complaints in detail utilizing Sherwin Williams’ internal quality system. 
• Follow-up on customer issues timely and obtain support with key personnel as needed.
• Apply departmental policies and procedures to resolve situations.
• Identifies problems and offer suggestions for improvement. 
• Work in a close team-environment to provide necessary support to ensure customers receive stellar service. 
• Performs other duties as assigned.

 

Experience Requirements
Minimum of 2 years of customer service experience
 

 

Education Requirements
High school graduate. Post-secondary education is preferred but not required.
 
 

Skill Requirements:

• Good verbal and written communication skills.
• Positive attitude and team oriented. 
• Attention to detail and accuracy skills.
• Good analyzing and problem-solving skills.
• Good organizational skills.
• Ability to work in a fast-paced environment.
• Adaptable to changing routines and situations. 
• Ability to take initiative and maintain total account ownership.

Technical Skills: 

•  PC skills
•  Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• and other applications as required

 

 

 

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer com