Staffing Supervisor

The Staffing Supervisor is responsible for building and maintaining a team of highly engaged caregivers whose primary commitment is sparking lives.  This position provides direct supervision to Caregivers through onboarding, coaching and performance management. The Staffing Supervisor is responsible for ensuring a right-fit caregiver for each unique client and to deliver caregiving services per the client’s chosen schedule. This role implements schedules that meet the client’s needs. The Staffing Supervisor must be a detail-oriented individual who understands the time-sensitive demands and critical nature of the role.

 

Position: Staffing Supervisor for Community Home Care

Salary: $57,000 - $60,000 annually, depending on experience

Service Area: Lifespark Corporate Office, St. Louis Park 55416 (hybrid schedule is available: 2 days WFH/3 days in-office)

Schedule: 1.0 FTE, Full - Time / Monday – Friday, 8:00am-5:00pm (weekend and holiday as needed and on-call rotation is 1-2 per year)

 

Lifespark Benefits Include:   

• Annual Reviews/Raises {Shift differentials if applicable} 
• Paid Time Off – Vacation Time 
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires 
• Short-Term Disability & Long-Term Disability Insurance 
• Life Insurances 
• 401k + Company Match for full-time and part-time employees 
• Referral bonuses 
• Career path to other positions within our growing company! 

 

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

 

Position Functions & Responsibilities:

• Caregiver supervision:
• Provide real-time Caregiver coaching/mentoring through a combination of telephonic and in-person touch points.
• Ensure caregiver understanding of, and accountability to, Lifespark policies, procedures, and best practices.
• Organize and facilitate regular Caregiver meetings and events. 
• Communicate, reinforce, and hold Caregivers accountable to Lifespark’s call-in protocol and expectations.
• Conduct Caregiver annual reviews. 
• Regularly apply the People Analyzer to caregiving team members to evaluate alignment with company core values and fit for position. 
• Follow Lifespark recognition programs to encourage and reward great performance. 
• Communicate Caregiver resignations and terminations per Lifespark policy. 
• Scheduling
  • Collaborate with RN Case Manager to provide right-fit caregiver for every client
  • Maintain consistent schedules with sufficient flexibility to ensure every shift is staffed with the right-fit caregiver
  • Communicate and confirm all scheduling changes to clients and employees proactively
  • Inform RN Case Manager of any scheduling conflicts or concerns
  • Problem solves to ensure all call-offs and special requests are staffed
  • Adhere to the “No Shift Goes Unstaffed” promise
  • Track employee availability and maintains a minimum of six-weeks availability in advance
  • Implement established staffing patterns and schedules that meet client’s needs and department financial goals.
• Client Billing
  • Knowledgeable regarding service offerings and bill rates
  • Resolve billing questions or escalate as necessary to the Operations Manager
• Payroll Processing
  • Caregiver payroll data entry and batching
  • Approves and processes time off requests
• Participate in Lifespark’s Event Management process including initiating reports, escalation of events and investigations
• Plays a key role in delivering the Lifespark Experience™
  • Establish rapport with all clients/family members at SOC
  • Adhere to the Staffing Call/Visit Standards to proactively seek feedback, address concerns and documents all visits and calls in the EMR
  • Follows up on all calls, emails from clients and loved ones same day
  • Follows Lifespark’s Service Recovery practice as needed to handle complaints and serious issues
• Manages Caregiver labor costs
  • Seek approval for overtime only as last resort
  • Seek approval for incentives only as a last resort