Director of VQ Operations, Quality Assurance

Position Summary:

The Director, VQ Operations Quality Assurance is responsible for overseeing the integrity of integrations and operational support for DAR systems, with a strong focus on student, alumni, and constituent data. The position supports IT projects and production systems through testing, issue tracking, and collaboration with technical teams, while also managing critical data integrations and ensuring accurate data flow across systems. This position will work closely with the Assistant Vice Chancellor of VQ Operations and the Executive Director of Data Strategy to ensure integrations and tools are in alignment with DAR’s data strategy.

About the Work Unit:

The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/

Key Functions and Expected Performance:

• Provide testing, research and other support for IT projects and production support issues. Work with VUIT and DAR on issue resolution.

• Oversight of integrations to VQ from other VU systems including but not limited to the student system, admissions, and faculty/staff data. This includes identifying and correcting problems, manual intervention with certain issues and processing data as necessary.

• Maintain the integrity of Salesforce by performing regular validation of account/contact data to identify potential duplicates, overseeing the NCOA integration, and validation of other data as needed.

• Has primary responsibility for managing specific technology solutions for DAR which may include training, technical support, and oversight of the tools. This includes serving as secondary support for other solutions. 

• Collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals, especially related to the capture and storage of data within Salesforce.

• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.

• Stay informed on new technology to assist in maximizing efficiency and achieving departmental goals.

• Works with VUIT on integration requirements and testing.

• Demonstrate a sense of ownership, focusing on and driving