Senior International Operations Manager

Vacancy ID  

11576

College/Service   Academic Department/Team   Research Knowledge Exchange and Enterprise Location   Hybrid – UAL High Holborn/Home Grade   Grade 6 Salary   £51,996 to £62,433 per annum Contract  

Permanent

Term  

Full time - 35 hours per week

Advertised  

External and internal

Apply by  

21 February 2025 23:55

Interviews   6th and 7th March 2025 Job description   Senior International Operations Manager.pdf – 133KB Opens in a new window

The opportunity

This is an exciting opportunity to play a leading role at the heart of University of the Arts London's Study Abroad and Preparation Programmes. 

UAL’s Study Abroad and Preparation Programmes (SAPP) offer specialist courses for international students (including pre-sessional English language programmes, preparation for BA and study abroad opportunities), allowing students around the world to progress onto UAL courses.  

We are looking for a Senior International Operations Manager to lead and oversee the student journey for SAPP's courses. From enquiry to course completion, you will ensure that robust processes are in place, helping us to meet student recruitment targets.  

 

This will involve:   

• Leading the SAPP Operations team to deliver a customer focussed and personable service to applicants, students, partners and staff across UAL 

• Identifying, managing and implementing opportunities for operational enhancement  

• Managing resources and tasks effectively, ensuring an efficient service delivery which can scale to meet increasing demand 

• Leading the development of data products that support SAPP operations and strategic development 

 

This is a rewarding role that offers you the chance to contribute to future growth and change at a leading arts university, whilst helping to promote and prioritise an excellent student experience that will develop the next generation of creatives. 

About you

We are looking for an enthusiastic and committed individual with a first-class degree (or equivalent relevant professional experience).  

You will demonstrate an in-depth knowledge of the international student pipeline into HE, including English language development programmes. Additional knowledge and an understanding of the needs and motivations of study abroad students is also essential. 

In addition to this, you will possess strong organisational, management and communication skills, including the ability build and maintain professional networks. 

Application process   We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting , Interview, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or have accessibility needs, please contact agstaffrecruitment@arts.ac.uk.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusio