Jobs and Careers
SP
Customer Success Manager, Mid Market
SpekitUnited Statesfull_timeVerifiedPosted 15 May 2025
About the role
Our MissionHeadquartered out of Denver, CO, we’re a small but mighty team on a mission to be the best and easiest way to learn at work.
We imagine a world where learning happens in the flow of work. Where employees maximize the minutes of their lives. Where knowledge is contextual, personalized and instantly accessible. Where learning at work is as easy and joyful as it is in our personal lives. This is the future we’re building at Spekit.
Our ProductSay goodbye to distracted zoom training sessions and lengthy LMS courses your teams will forget. Spekit is the leading just-in-time enablement platform that meets your reps when and where they need it, in the tools they use every day.
Spekit takes all of your training & enablement - for applications, processes, sales playbooks, SOPs and more and embeds that training directly in your employees’ tools & workflows. Think of Spekit as your employee’s digital sidekick that delivers real-time, personalized enablement in their flow of work™. Our unified enablement platform prioritizes three pillars: content, user experience, and flexibility. We focus on delivering the right answer, at the right time – all within a streamlined and intuitive interface. No more information overload, no more hunting for answers. That's Simple, yet Spektacular.
With over $60M in VC funding from Bonfire Ventures, Matchstick Ventures, The Foundry Group, Renegade Partners, The Operator Collective and other top VCs, thousands of employees from scaling startups to Fortune 400 organizations leverage Spekit to onboard new hires, facilitate change management and drive adoption of their tools and applications.
Your Impact We’re looking to expand our Customer Success team by hiring a full-cycle CSM to grow our customer base in the small business space. On this team, you will help maintain the highest levels of customer satisfaction, adoption, engagement and advocacy. But this isn’t like any other CSM role… At Spekit, your job is to understand the customer's goals & aspirations, and help curate their experience with Spekit in a way that allows them to realize the full value of just-in-time learning within their organization. In this highly strategic role, your project management skills, creative problem solving and change management abilities will be put to the test.
This is a unique opportunity for a hard-working individual to get in the door early at a fast-growing startup and work directly with our founding team to drive real, measurable impact.
Reporting directly to our RVP of Customer Success, Jackie Norton, you’ll get to work with our COO, Seth McGuire, our VP of Customer Success, Larkin Dahal, our Head of Sales, Freddy Daues, and our R&D team, led by Paul Hepworth and Kate Ucles, on furthering our mission to be the best and easiest way to learn at work!
If this sounds like the opportunity for you… read on!
We imagine a world where learning happens in the flow of work. Where employees maximize the minutes of their lives. Where knowledge is contextual, personalized and instantly accessible. Where learning at work is as easy and joyful as it is in our personal lives. This is the future we’re building at Spekit.
Our ProductSay goodbye to distracted zoom training sessions and lengthy LMS courses your teams will forget. Spekit is the leading just-in-time enablement platform that meets your reps when and where they need it, in the tools they use every day.
Spekit takes all of your training & enablement - for applications, processes, sales playbooks, SOPs and more and embeds that training directly in your employees’ tools & workflows. Think of Spekit as your employee’s digital sidekick that delivers real-time, personalized enablement in their flow of work™. Our unified enablement platform prioritizes three pillars: content, user experience, and flexibility. We focus on delivering the right answer, at the right time – all within a streamlined and intuitive interface. No more information overload, no more hunting for answers. That's Simple, yet Spektacular.
With over $60M in VC funding from Bonfire Ventures, Matchstick Ventures, The Foundry Group, Renegade Partners, The Operator Collective and other top VCs, thousands of employees from scaling startups to Fortune 400 organizations leverage Spekit to onboard new hires, facilitate change management and drive adoption of their tools and applications.
Your Impact We’re looking to expand our Customer Success team by hiring a full-cycle CSM to grow our customer base in the small business space. On this team, you will help maintain the highest levels of customer satisfaction, adoption, engagement and advocacy. But this isn’t like any other CSM role… At Spekit, your job is to understand the customer's goals & aspirations, and help curate their experience with Spekit in a way that allows them to realize the full value of just-in-time learning within their organization. In this highly strategic role, your project management skills, creative problem solving and change management abilities will be put to the test.
This is a unique opportunity for a hard-working individual to get in the door early at a fast-growing startup and work directly with our founding team to drive real, measurable impact.
Reporting directly to our RVP of Customer Success, Jackie Norton, you’ll get to work with our COO, Seth McGuire, our VP of Customer Success, Larkin Dahal, our Head of Sales, Freddy Daues, and our R&D team, led by Paul Hepworth and Kate Ucles, on furthering our mission to be the best and easiest way to learn at work!
If this sounds like the opportunity for you… read on!
What you’ll do:
- Lead all post-sales activities for Spekit’s growth customers through onboarding, implementation, strong relationship-building, product knowledge, renewal and upsell.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Act as the voice of the customer within Spekit. As the owner of the customer relationship, the CSM is expected to work cross-functionally with Sales, Marketing, Product, and Engineering to ensure consistent collaboration and to make sure we’re always doing right by our customers.
- Develop a positive, trusted relationship with your customers and retain long-term partnerships by providing value throughout the customer partnership.
- Identify key customer advocates that can support marketing efforts through case studies, speaking opportunities, references, etc.
- Conduct Quarterly Success Reviews and identify growth opportunities.
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
- Analyze data independently to discover insights that drive recommendations for clients.
- Track accounts to identify chur
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