Remote Patient Monitoring Technician - RPM

Title: Remote Patient Monitoring Technician - RPM
Location: United States, Remote
Hourly Rate: $22 - $24  per hour
Employment Type: Full-Time   
Time Zone: This position will be working on the PST or MST time zone.
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

About CRMS by DocGo:

CRMS by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

Job Summary 

The Remote Patient MonitoringTechnician - RPM is responsible for tracking and analyzing patient health data using remote technology platforms to support healthcare providers in managing patient care. This role focuses on monitoring vital signs, identifying abnormal readings, and ensuring timely communication between patients and healthcare teams. The Remote Support Technician - RPM serves as a key liaison, educating patients on device usage, troubleshooting technical issues, and ensuring compliance in remote monitoring program.  Responsible for documentation and reporting of all compliance activity.  The Remote Support Technician - RPM must be able to demonstrate the ability to work both independently and work in a manner that is consistent with CRMS mission to provide excellence in care.

Responsibilities:

• Monitor patients' health data: regularly review incoming health data (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring platforms 

• Identify and escalate abnormal readings: recognize trends and variations from normal ranges, flagging abnormal and critical alerts and escalating concerns to the appropriate healthcare provider for intervention 

• Educate patients and caregivers: provide guidance on the proper use of remote monitoring devices, explain the significance of their readings, and encourage adherence 

• Manage noncompliance and patient engagement: monitor patient adherence to remote monitoring program, determine reasons for noncompliance, and provide guidance and support to encourage participation; follow up with patients who are not regularly transmitting data 

• Document and report: maintain accurate documentation of patient interactions, abnormal readings, and escalations; ensure compliance with healthcare policies and regulations, including HIPAA 

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