Senior Manager Patient Experience *Remote*

Senior Manager Patient Experience - Remote.  Candidates residing in Alaska, Washington, Montana, Oregon, California, Texas or New Mexico are encouraged to apply. 

The Senior Manager Patient Experience for the Patient Engagement Center (PEC) and in partnership with the Executive Director will be responsible for meeting and exceeding program requirements of a centralized model contact center. This individual will be responsible for ensuring the consistent success and reliability of all PEC programs, focusing on essential tools, platform stability, data integrity, and technology support. Their role is crucial in enhancing the patient telephone experience for over 600K calls each year.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Business, Healthcare Management. Or equivalent combination of education and experience.
• 8 years Contact center, customer service, patient services, and/or practice management experience.
• 5 years Healthcare environment experience.
• 5 years Hands on experience with IVR and Telephony tools such as Genesys, Avaya, etc.
• 5 years Hands on experience with CRM tools such as Salesforce, Microsoft Dynamics, etc.
• 4 years Leadership experience.
• Direct responsibility for workforce management - effective skills based scheduling for a large workforce using workforce management tools such as Genesys, Salesforce, TalkDesk, etc.
• Data and financial analysis experience.

Preferred Qualifications:

• Master's Degree.
• Utilizing AI  for contact center operations.

Salary Range by Location:

AK: Anchorage: Min: $56.40, Max: $89.04

AK: Kodiak, Seward, Valdez: Min: $58.79, Max: $92.82

California: Humboldt: Min:$57.64, Max: $92.79

California: All Northern California - Except Humboldt: Min: $65.96, Max: $104.13

California: All Southern California - Except Bakersfield: Min: $58.79, Max: $92.82

California: Bakersfield: Min: $56.40, Max: $89.04

Idaho: Min: $50.19, Max: $79.23

Montana: Except Great Falls: Min: $45.41, Max: $71.69

Montana: Great Falls: Min: $43.02, Max: $67.91

New Mexico: Min: $45.41, Max: $71.69

Oregon: Non-Portland Service Area: Min: $52.58, Max: $83.01

Oregon: Portland Service Area: Min: $56.40, Max: $89.04

Texas: Min: $43.02, Max: $67.91

Washington: Western - Except Tukwila: Min: $58.79, Max: $92.82

Washington: Southwest - Olympia, Centralia & Below: Min: $56.40, Max: $89.04

Washington: Min: $58.79, Max: $92.82

Washington: Eastern: Min: $50.19, Max: $79.23

Washington: South Eastern: Min: $52.58, Max: $83.01

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our��Mission of car