Senior Business Analyst, Services Process Transformation

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Summary

The Services Process Transformation (SPT) team is responsible for designing, testing and implementing changes to processes, technology and organization in order to transform CDW services and drive toward its growth objectives.

The Senior Business Analyst, Services Process Transformation role works closely with business leaders, stakeholders and subject matter experts to understand current state processes, validate and quantify the value of the opportunity being assessed, develop a business case around future state recommendations and assist with the implementation of those recommendations. This role performs business and functional requirements gathering, takes part in business solution design and systems analysis. This role also documents, measures and optimizes key business processes from end-to-end.

What you will do

· Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals.

· Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives.

· Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities.

· Engage key stakeholders and subject matter experts to capture pain points/issues.

· Collect data and perform data analysis to support validation of potential opportunity value.

· Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end.

· Implement new or revised processes & prove out the value or effectiveness of proposed solutions.

· Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions.

· Gather and prepare supporting analysis and design documentation from a business perspective.

· Take part in system test plans and validate that business goals are accomplished.

· Drive alignment of project objectives and solutions to organizational business strategies and objectives.

· Serve as an internal consultant for cross-functional collaboration & knowledge sharing.

· Maintain macro-view of key processes, application platforms and business outcomes.

· Build credibility and trust across stakeholder groups.

· Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

What we expect of you

· Bachelor’s degree and 1 years total Information Technology experience OR, 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement.

· Work experience in process definition including facilitation, process documentation, and process improvement.

· Excellent organizational and time management skills.

· Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders.

· Strong understanding of financial processes & concepts of a services business.

· Critical thinker & creative problem solver.

· Strong analytical skills.

· Data-driven mindset and approach.

· History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.

· Critical attention to detail & ability to stay focused on repetitive tasks.

· Proficient in Microsoft Office tools, especially Excel.

· Master’s Degree, a plus.

· Lean Six Sigma Green Belt, a plus.

· Data, data analytics or data tools (e.g. Power BI, etc.) experience, a plus.

· SQL / Python / R language experience or certification, a plus.

Pay range: $102,100 – 142,940 depending on experience and skill set.
Annual bonus target 5% subject to terms and conditions of plan.
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials.

CDW is committed to being an AI-fluent organization 

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture w