Senior UX Researcher

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

Our cross-functional Devices & Customer Experience team consists of Industrial Design, UI/UX, Design Research, and Human Factors practitioners who design for diverse and challenging markets. Each of these core capabilities contributes within a user-centered design process to leverage our advanced wireless communications, cloud & mobile applications, video, analytics, and artificial intelligence (AI) technologies to envision a new generation of life-changing – and life-saving – products, applications and services. We are user-focused and outcome-driven, identifying problems and creating solutions based on research and engagement with our customers.

Job Description

Our world is changing faster than ever with increasing ambiguity, and speed. We know the value of good research and design in helping our users adapt to these changing conditions, making them safer and more efficient than ever. Our primary customer base includes Public Safety, Enterprise, and Business, with products including portable and mobile communication and data devices.

As a Senior UX Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound design practices.

This is a hybrid role operating out of our downtown Chicago Offices.

***Candidates must include a portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Scope of responsibilities:

• Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications.

• Develop user profiles & personas, workflows & scenarios and documentation of best practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts. 

• Be able to lead the research project and research readout sessions

• Contribute to the development and implementation of design concepts, providing guidance on core UI/UX considerations.

• Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications describing user interfaces and internal structures for products.

Soft Skills:

• Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.

• Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.

• A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.

• Innate ability to understand complex systems, problems and workflows and ability to see the big picture.

Technical Skills:

• Experience with prototyping tools such as Axure, Figma, InVision or Omniture, as well as editing and animation tools such as Animate, Premier, or After Effects are a plus.

Desired Skills/Experience:

• Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.

• Demonstrated written and verbal communication skills, including techniques to present research findings, and communication and persuasion through rich user stories.

• Advanced Degree in in HCI/MMI, UI/UX, or other user research related discipline prefer