Vendor Compliance Lead,Patient Access & Support Services (PASS)

Job Overview

The Vendor Compliance Lead for Patient Support Services (PASS) is responsible for ensuring all vendors supporting the commercial Patient Access & Support Services business operate in full compliance with IQVIA standards, client contractual obligations, and applicable regulatory requirements.

This role also serves as a key business liaison for vendor onboarding, risk management, and procurement processes, including MyVendor and COUPA, ensuring effective governance and operational excellence across the vendor ecosystem.

Essential Functions

• Vendor Governance & Risk Management

  • Serve as the lead requestor and subject matter expert (SME) for vendor risk within PASS, supporting MyVendor and COUPA processes.
  • Ensure appropriate due diligence, risk assessments, and approvals for onboarding new vendors.

• Stakeholder & Cross-Functional Collaboration

  • Act as the primary business liaison between PASS and the Enterprise QA Vendor Management team.
  • Partner with Procurement, QA, and functional teams to support vendor-related initiatives and ensure alignment with enterprise standards.

• Vendor Oversight & Compliance

  • Maintain and manage a comprehensive catalog of approved PASS vendors.
  • Oversee vendor performance and audit activities to ensure ongoing compliance with company policies, regulatory requirements, and client expectations.

• Contract & Documentation Management

  • Ensure proper documentation is maintained for all vendors, including CDAs, MSAs, SOWs, and project agreements.
  • Monitor contract compliance and ensure documentation is audit-ready.

• Procurement & Financial Compliance

  • Ensure accurate and timely management of purchase orders (POs) in COUPA to support proper vendor payments and financial controls.

• Quality & Continuous Improvement

  • Support QA initiatives, audits, and process improvement projects aimed at enhancing vendor quality and operational efficiency.
  • Participate in or lead cross-functional projects as assigned.

Qualifications

• Education & Experience

  • Bachelor’s degree required.
  • Minimum of 3 years of experience in pharmaceutical, healthcare, technical, or related industry, and/or Quality Assurance.
  • Equivalent combination of education, training, and experience may be considered.

• Technical & Functional Expertise

  • Strong knowledge of vendor management processes and procurement workflows.
  • Familiarity with quality assurance auditing techniques and compliance frameworks.
  • Proficiency in MS Office applications (Word, Excel) and database systems.

• Core Competencies

  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with strong problem-solving capabilities.
  • Ability to work independently, take initiative, and drive tasks to completion.
  • Proven ability to build and maintain effective working relationships across teams and with clients.