Snax and Stix - Assistant Food and Beverage Manager

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.


Description of the Position:


Assist in the supervision and management of all front of the house operations in assigned Food & Beverage outlet. Assistant Food & Beverage Manager will be responsible for supervising and directing team members in their daily job functions, while ensuring that high standards of guest service are maintained at all times. Team Member will work independently under minimal supervision. This position relies on extensive experience, instructions, pre-established guidelines and excellent judgment to perform the functions of the job. A certain degree of creativity and latitude is required.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Monitors and engages staff for outstanding guest interactions.
• Ensures that the front of the house Food & Beverage operations are within the strategic plans and vision of the department as set forth by the Vice President/Director of Food & Beverage.
• Promotes outstanding guest relations and guest service.
• Ensure the cleanliness of assigned Food & Beverage operation and its surrounding areas to meet or exceed health code regulations.
• Ensures that all guest complaints, issues or special requests are resolved and carried out within a timely manner.
• Maximizes cost effectiveness within assigned Food & Beverage assigned area of responsibility by ensuring compliance with established budget, labor and revenue benchmarks.
• Ensures beverage standards are carried out to maintain protection of Valley View Casino & Hotel’s alcohol license.
• Knowledge of the Dram Shop Act, Alcoholic Beverage Control Act, local jurisdiction, gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies and procedures.
• Ensures that all tip reporting and tracking is done accurately on a daily basis.
• Serves as a mentor for team members in the department.
• Works collectively with the management team in providing input, suggestions, and recommendations for Food & Beverage operations and guest service.
• Conducts daily huddles with team members in the department.
• Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
• Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• May be required to attend special events, including meetings and continued job-related training sessions.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Supervisory Responsibilities:

• Supervises any Team Member(s) under span of control.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non biased outcome.

Required Qualifications:

• High school diploma or GED equivalent and two years