Group & Catering Coordinator

Company Description

Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a new addition Inn building of guest rooms, a chapel for meeting/event space, and gardens enclosed within a walled estate in the style of an Italian country villa and is listed on the National Register of Historic Places. Now welcoming guests as a luxury 54 room resort, the property opened in mid 2020 and has quickly become the sought after resort for those guests wanting an elevated luxury experience in an intimate setting.

Job Description

Embark on a dynamic and engaging career as a Group and Catering Coordinator, where your role becomes a catalyst for orchestrating seamless and unforgettable events. As the linchpin between sales and catering teams, you will be the architect of impeccable guest experiences, ensuring that every detail aligns with the pinnacle of excellence. Your days will be filled with a myriad of responsibilities, from collaborating on sophisticated sales strategies to seamlessly coordinating catering services for a diverse array of events. With creativity as your compass, you'll navigate the intricacies of event planning, crafting bespoke experiences that leave an indelible mark on our guests. 

• Assist Sales Managers with input of inquiries, leads, activities in Delphi when needed
• Maintain an accurate Delphi database and update contact information when necessary
• Provide account management support when Sales Managers are out of the office including but not limited to; checking email, informing Sales Managers of any customer issues
• Generating reports such as GRC, group pick up reports and assisting with communicating if a client is at risk of paying for attrition
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing with the direction of the sales manager
• Assist the Sales Managers by filing important documents and communicating relevant information
• Assist the Sales Managers with presentations and special projects
• Arrange and coordinate meetings, events and any appointments
• Record, transcribe and distribute minutes of meetings
• Interaction with client in regards to leads, hotel needs and client travel.(site alerts)
• Meets with clients in the absence of the Sales Managers to effectively and professionally convey details
  of the sale to the client
• Perform hotel site tours with potential clients when needed
• Monitor, screen, respond to and distribute incoming communications
• Design, upload, extract and maintain customer databases
• Create and manage Company and Travel Agent profiles on the property management system
• Should know the process of merging profiles
• Conduct research and collect data to prepare reports and documents
• Utilizes efficient sales strategy for the maximization of hotel revenue
• Coordinates necessary arrangements with vendors relating to sales
• Establishes strong relationships with vendors to ensure maximization of hotel revenue
• Additional responsibilities and/or special assignments may be required at the request of the hotel management
• Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings
• Answer client / bookers questions about property facilities/services. (e.g., hours of operation, rates and room types, entertainment, restaurants etc.)
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects
• Works with Accounting/Finance to ensure deposit and payment schedules are maintained and deposits are collected
• Review Opera to make sure Posting Masters are set up according to the contract

Qualifications

• 2+ years of experience in luxury hospitality or event space 
• Excellent verbal, written, presentation, and interpersonal communications skills
• Strong attention to detail, ability to multi-task and manage time efficiently  

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysA