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Senior Change Delivery Lead

Truist
United Statesfull_timeVerifiedPosted 13 Jun 2025

About the role

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to line of business’ success.

Teammate will be responsible for key activities including the essential duties outlined below:
1. Execute Go-to-Market commercialization components to support product launches and modifications
2. Facilitate Market Launch Forum to obtain approval on product launches, pilots, retirements, partnership/referrals and stop sells (includes coordination with stakeholders to prepare materials).
3. Host and prepare for the Client Change Experience Forum targeted to Senior Sales Leaders to provide an overview of the client touchpoints during the product development cycle (communication, pilots, migration and training etc.) Involves coordination with Product and Commercialization Managers to provide updates and present their respective areas.
4. Partner with Product Management, Risk, Compliance and other key stakeholders to maintain and develop Wholesale Payments procedures.
5. Disseminate information from our Enterprise Change Execution Management (CEG) team and assists with the practical application and adoption (serves as the liaison between Wholesale Payments and CEG regarding enterprise changes)
6. Produce Controls Compliance reporting for Wholesale Payments Product Leaders.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1.    Manages the intake, planning, business readiness, and execution of assigned initiatives.
2.    Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
3.    Oversees and/or prepares and maintains necessary project materials and artifacts.  Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
4.    As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
5.    Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
6.    Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader.   May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values
 

Qualifications

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enabl

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Company

Truist

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