Program Manager

Description

About HELP Foundation:

HELP is our passion! For more than 50 years, HELP Foundation has served people with intellectual and developmental disabilities. We provide residential, employment, transportation and day support services for adults and summer enrichment opportunities for children.

What HELP offers our Program Manager - Residential:

• Opportunity to earn anywhere from $55,000 to $65,000 annually
• A wide offering of healthcare and voluntary benefits offered as soon as the first of the month following 30 days of employment
• Paid Time-Off (PTO) with an additional 10 paid holidays
• 401(k) plan offering with an immediate fully vested matching program after completion of 6 months of service
• Referral bonuses paid after the referred employee completes 90 days of service
• OnDemand Pay options rather than having to wait for pay day

Position Summary: Under the supervision of the Director of Residential Services, the Residential Program Manager is responsible for providing strategic leadership and direct supervision to the Residential Program direct care staff at four separate residential homes to ensure clinical quality goals and optimal care are achieved within the Residential Program for Agency consumers.

Essential Responsibilities

• Works with the Director of Residential Services and direct reports to initiate and coordinate planning of program operations to ensure program compliance for adults with developmental disabilities
• Manage and maintain the quality, integrity and effectiveness of the Residential Program staff and their needs, consumer health and safety as well as buildings and grounds
• Make sure that consumers receive optimal care in compliance and alignment with their ISP
• Effectively partner with guardians, support administrators, consumers, support staff, physicians, and others from various programs and agencies
• Manage staffing hours according to the CPT
• Responsible for the assignment and delegation of tasks and projects for the Program Specialist, Site Leaders and Direct Support Professionals assigned to each location
• Work effectively with guardians, Support Administrators, other service providers and HFI support staff.
• Attend and oversee meetings regarding the care of consumers
• Ensure that facilities are licensure ready at all times
• Participates in strategic implementation of program changes
• Must be able to carry an Agency phone and be on call
• Effectively allocate and manage consumer finances and other resources and support services.
• Provides professional development for Program Specialist, Site Leaders and Direct Support Professionals
• Seeks opportunities and training to increase own knowledge base
• Provides appropriate and effective corrective action when required
• Monitor and report problems and progress of residential programs to the Director of Residential Services.
• Provide strategic financial input and leadership on decision making issues affecting the program
• Ensures timely and accurate analysis of budgets, financial reports and industry trends
• Endorse innovation and creativity that increases efficiency and productivity
• Must be able to satisfactorily complete other related duties as assigned

Requirements

• Must have a high school diploma or GED; a 4-year degree in a relevant field is preferred.
• The preferred candidate will generally have 2 years' experience or offsetting experience/training related to:
• - People Management experience and;
• - Experience working with DODD and;
• - Working directly with and for people with developmental disabilities.
• 5 Years of solid experience working as a Program Manager/Director in a DD Residential setting is preferred.
• An accomplished professional with superior communication, leadership and management skills
• Must be able to carry an Agency phone and be on-call
• Proficiency in Microsoft Office and have the ability to learn and use other software and systems
• Must have a valid driver’s license with less than 6 pts, and successfully pass a background check that includes a BCI and FBI criminal history check
• Must maintain current Med Pass and CPR/First Aid Certification; training available for CPR and Med Pass onsite
• Has the desire, ability and energy to lead in an agency that is focused on maintaining a reputation of excellence
• Must have reliable transportation and be able to travel throughout Cuyahoga, Lake and Summit county and surrounding areas

American’s with Disabilities Specifications

Physical Demands

• The physical demands described here are r