Senior Account Manager with Dutch

ABOUT US: 

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. 

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change” 

YOUR JOB: 

Responsible for: managing a portfolio of Small/Medium Enterprise (SME) clients and responsible for overall client satisfaction, relationship and executing retention and growth targets. Develop strong relationships with clients and brokers by delivering exceptional service through anticipating their needs, challenges and providing sound solutions. Works closely with internal stakeholders and matrix partners to ensure overall delivery or service for their clients and accountable for meeting client and broker expectations.     

MAIN REPONSABILITIES:  

• Responsible for meeting retention and growth goals for your respective portfolio of clients.
• Responsible for overall day-to-day servicing of client needs, and resolving issues, solving problems and delivering on commitments made to clients and brokers.
• Develop and maintain sound relationships through a consultative based approach with clients and brokers identify gaps, opportunities and problem resolution.
• Communicating new initiatives, enhancements, changes to processes and regulatory landscapes
• Proactively engage in upsell conversations to drive growth across your portfolio and contribute to ANP goals.
• Ownership and accountability of all enquiries/escalations from your clients and brokers
• Engage in face-to-face meetings with client and broker
• Maintain renewals and upsell activity within SF.com

Main Responsibilities

• Pro-actively manage and negotiate renewal for our book rated portfolio by executing annual renewal strategy.
• Develop and maintain strong relationships with an assigned portfolio of clients, by pro-actively engaging in regular communication by email or telephone.
• Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
• Gather and analyse claims data.
• Database Management, ensuring all relevant details are recorded accurately.
• Facilitate the renewal process in conjunction with the Client Management team.
• Participate in client visits to the European Service Centre and occasionally attend Client Meetings.
• High level of Dutch and English (proficiency level)

SKILLS AND KNOWLEDGE NEEDED: 

Experience

• Minimum of 2 years’ experience in Account Management or Sales preferred
• Demonstrates experience with influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners
• Experience in delivering client-focused solutions based on customer needs
• Strong presentation skills
• Sound problem solving skills
• Works well under pressure
• Ability to travel
• Sound written and verbal communication skills
• Experience of collation of data and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritising workloads to meet tight deadlines
• High attention to detail

Skills

• Action Oriented
• Instills Trust
• Being Resilient
• Directs Work
• Communicates Effectively
• Balances Stakeholders
• Customer Focus

What we offer? 

• Contract: Permanent
• Environment: Multicultural working environment. You will have opportunity to work with colleagues from across the globe.
• Hybrid working: Enjoy working from the comfort of your home 3 days per we