101378

701 Cool Springs Blvd, Franklin, Tennessee 37067

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Call center-based automotive repair specialist responsible for analyzing vehicle maintenance and repair requests from external providers, advise field operations on most cost-effective service and authorize work. Facilitates payment for requested service with purchase order and virtual card issuance records vehicle maintenance history in electronic enterprise asset management database. Administers and negotiates vehicle warranty claims across the enterprise. 

Responsibilities

• Answers inbound inquiries from internal and external customers via phone, fax, and electronically.

• Creates and accurately enters maintenance work orders in the Fleet Maintenance system.

• Analyzes data and information to assist in repair decision making.

• Authorizes payment to suppliers, including billing reconciliations.

• Makes outbound calls to answer customer inquiries as needed.

• Responsible for following established maintenance policies, procedures, and processes.

Education and Experience Requirements

• Bachelor's degree preferred; 1-3 years experience with fleet, maintenance, dealerships, or service centers

• 1-3 years experience in a customer service position

• Must be proficient in Microsoft office tools

Knowledge, Skills, and Abilities

• Knowledge of maintenance policies, procedures, and processes

• Ability to gather data and information to problem solve

• Ability to make sound business decisions by utilizing data and information

• Ability to handle and resolve customer concerns

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand, and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate
   

Adverse Conditions

• Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$45,818.00 - $76,364.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportuni