SME Task Lead – Unified Communications

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

ESSENTIAL FUNCTIONS BY LEVEL:

 

• This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or equivalent. Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols. This position will be the lead for the unified communications systems subject matter expertise within the team. The Senior Task Lead/SME shall have experience in supporting infrastructure/cloud/datacenter operation services and be able to see the “big picture” while focusing on the data operations solutions (physical (DHS Data Centers, Cloud, Hybrid). This resource shall also have working knowledge of numerous vendors’ products such as Cisco, VMware, Windows/Unix/Linux environments, VMware’s vSphere and Microsoft Hyper-V on a set of enterprise-level IT systems and DevOps and ITIL processes.

 

Qualifications

 

MINIMUM REQUIREMENTS:

• Bachelor’s Degree  and 10 + years experience
• Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications
• Cisco CCNP Collaboration or higher

 

 

EXPERIENCE REQUIRED BY LEVEL:

 

• V: 10 – 15 Years

 

 

PREFERRED EDUCATION AND EXPERIENCE:

• CCNP certification desired

 

 

PHYSICAL REQUIREMENTS:

 

This position requires the ability to perform the below essential functions:

 

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

 

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.