Client Service Manager

 

Job Description: Client Service Manager

We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.

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Key Responsibilities

Leadership & Site Management:

* Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
* Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
* Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).

Logistics & Mailroom Operations:

* Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
* Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
* Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites.

Print & Fleet Management:

* Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
* Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.

Inventory & Supply Strategy:

* Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols.
* Procurement: Manage inventory records and formalize the reordering process.
* Reporting: Provide written replenishment reports and budget recommendations to the executive team.

General Office Support:

* Event Coordination: Lead the setup and organization of office events and furniture reconfigurations.
* Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.

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Requirements

* Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
* Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
* Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
* Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday.
* Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.

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Preferred Skills & Attributes

* Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions.
* Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management.
* Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
* Reliability: A dependable professional who understands that team success is a collective effort.

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Work Environment

* Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision.
* Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff.
* Growth-Minded: Open to acquiring new skillsets and evolving the role as the client’s needs expand.

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$66,300—$75,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use