Senior Business Operations Manager

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! 

As the Business Operations Manager, you will provide business strategy, data insights, and process transformation to enable our go-to-market teams to do what matters most. Our go-to-market teams include Marketing, Sales, and Post-Sales teams. You are someone who surrounds themselves with data and loves digging into process and technology to understand where improvements can be made. You are a switch hitter, someone who loves playing at both strategic and tactical levels, and who uses this to drive initiatives from inception to completion.

What You'll Do

• Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and craft a roadmap to respond to them.
• Act as a catalyst by bringing the right teams and people together, and creating a structure where teams can move efficiently even in ambiguous situations.
• Partner with Sales Operations, Sales Enablement, Marketing Operations, Business Systems, and Business Intelligence to ensure the right tools, process, insights, and training are in place to enable strategic initiatives.
• Oversee business operations initiatives to ensure the information and support for programs are effectively delivered.
• Approach the work without ego and roll up your sleeves to tackle whatever needs to be done.
• Use qualitative and quantitative problem solving skills, establishing robust data streams and analytical processes to track and generate insights that substantiate your recommendations that enable responsive activities.
• Design, develop, test, and launch solutions across a wide technology stack including Salesforce, Outreach, Marketo, and Workato.
• Set and deliver on aggressive deadlines that drive yourself and the team around you to action, identifying and resolving roadblocks along the way.
• Own the problem solving and implementation of well-supported and high-impact solutions.
• Scale systems, processes, and workflows to ensure all activities in the go-to-market team are streamlined, efficient, and productive.
• Coach, support, and mentor junior resources across BizOps and supporting functions.
• Partner with teams and leaders across the organization to deliver projects that drive meaningful and measurable value across the organization.
• Manage vendor selection, relationships, and budgets when needed.
• Other duties as assigned.

About You

• 4-5+ years experience in revenue operations, business operations, management consulting, or other relevant field.
• Deep experience and expertise in Salesforce, including process and dashboard design.
• Love for data and analytics, including a strong understanding of sales and marketing metrics and the ability to translate insights into revenue-focused recommendations.
• Ability to turn business requirements into reality, designing robust, intelligent, and scalable solutions with the right blend of declarative and custom development.
• Experience scaling go-to-market operations and demonstrated ability to define, refine, and implement go-to-market processes, procedures, and policies.
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders.
• Post-secondary education in computer science, business administration, or relevant discipline.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player that is willing to step in for team members that need help.
• Strong deductive reasoning skills with the ability to communicate clearly and concisely to explain processes and resolve issues.  

Bonus points if you have:

• Experience in high-velocity, B2B SaaS sales
• Experience with Workato, Marketo, Outreach, Gong, Intercom, Highspot, and other integrations.
• Salesforce certification.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting,