Administrative Assistant

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity.  These values guide our interactions with each other, our customers, and the community.
Position OverviewThe Customer Service Representative position is a support position for students and the Superior School of Real Estate team. Primary duties include assisting the students within the building, over the phone, and data management. There will also be administrative and clerical tasks to support the team!
**Eligible for $300 sign-on bonus after 90 days of employment!**
Location: This role is entirely on-site at our Charlotte location (14815 Ballantyne Village Way Unit 270 Charlotte, NC 28277)Hours: Monday through Friday, 9am to 6pm EST.

What You'll Do

• Answer student inquiries in person, by telephone, or through email and chat support.
• Perform administrative tasks associated with class preparedness and processing.
• Accurate data entry of student information, and accurate maintenance of student and class records.
• Assist students with scheduling and enrollments.
• Assist in keeping the overall facility neat, clean, and well maintained. Daily tasks include
• Provide friendly service, support, and encouragement to students.
• Escalate queries and concerns to immediate supervisor
• Assist the General Manager and Career Counselors by confirming class schedules with instructors, assisting with inventory counting, and other duties as assigned.

What You'll Need to Succeed

• At least 1 year of customer service and/or administrative/clerical experience required.
• High school diploma or GED required; some college preferred.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to resolve customer issues with empathy and care while being mindful of business needs.
• Typing/data entry.
• Working knowledge of MS Office Suite (including but not limited to, PowerPoint, Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.
• Time-management skills.
• Clear communication.
• Good command of the English language.
• The ability to lift up to 50 pounds.

COVID-19 Considerations

• Health and safety are of the utmost importance to us. We will continue all vigorous cleaning, health, and safety practices recommended by the CDC.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today! Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.