Senior Technical Product Owner

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the delivery and ongoing optimization of US Insurance Sales & Distribution technology. You will be the technical champion for integrating new capabilities seamlessly into our core systems. This role will be accountable for all technical delivery on the sales enablement platforms enabling technology and business objectives. This role will ensure our internal teams leverage any external platforms and products effectively to streamline workflows and achieve business goals.

John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Office location: Boston - USA or Toronto - Canada

Work arrangement: Hybrid - 3 days from Office (from nearest office) and 2 days from home. Remote working option is not available.

Position Responsibilities

• Lead the technical evaluation and implementation of sales enablement technologies.

• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

• Brings an innovative approach to improving and elevating technology solutions and enablers

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Required qualifications:

• At least 8 - 10 years of IT industry experience

• At least 5+ years of experience in a technical lead, technical product owner, platform owner or similar role working with external vendors and vendor solutions that enable business

• Demonstrable experience with life insurance sales technology platforms / products implementation, configuration, and administration

• Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used

• Excellent communication, collaboration, negotiation and interpersonal skills

• Ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies

• Proficiency in troubleshooting and problem-solving

• Excellent analytical and problem-solving skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Preferred qualifications:

• Experience with ACORD Standard

• Experience with Azure, AKS on Azure

• Experience with cloud platforms (e.g., AWS, Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g., Git)

• Experience with project tracking software (e.g Jira)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an i