Medical Specialist Coordinator - Roosevelt

POSITION SUMMARY

The Medical Specialist Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the liaison between the front and back-office staff and other clinical and non-clinical staff.  Provides mentoring and guidance to front office staff.  The Medical Specialist Coordinator will have met all the expectations outlined in the roles for Front Office Assistant, Senior Front Office Assistant, Associate Medical Assistant, Medical Assistant and Senior Medical Assistant.  The Medical Specialist Coordinator will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any active formal disciplinary process.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High school diploma or GED from an accredited institution
• Three or more years of front desk experience or demonstrated competency with the skills and abilities of this level
• Minimum one year of supervisory or leadership experience in a medical office team and/or approved development plan
• Demonstrated ability in implementing the principles and practices of supervision
• Graduation from an approved medical assistant training program with three or more years’ experience
• Obtained Certification
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)

POSITION RESPONSIBILITIES

• Greet all patients and offers assistance with questions, or directs them to appropriate person or location
• Responsible for answering the phone,