Product Director

Overview

The Product Director will drive strategy for Cotiviti’s Payment Integrity Client platform product roadmap. This individual will have responsibility and leadership for understanding and prioritizing market needs, performing competitive analysis, performing product discovery, supporting design, delivering business cases and leading delivery and commercial product launches for new products and capabilities.   

Reporting to the VP of Enterprise Product, this individual will have ownership and accountability for product vision, features and functions, packaging, and market impact for enhancements to client-facing platform, Payment Clarity, including Program Clarity, Claim Clarity, Policy Clarity and future modules.  This includes dashboarding, analytics and reporting capabilities delivered through the platform.  They will work closely with development teams to ensure product solutions meet market requirements. The successful candidate will demonstrate a unique blend of leadership, product and market domain expertise, business acumen, creativity, business judgment, entrepreneurial spirit, industry knowledge, and analytical knowledge.  This individual will have an understanding of the healthcare system and payer environment and possess a passion for analysis, analytics and defining new solutions. 

Responsibilities

• The Product Management Director will lead a cross-sectional, matrixed team in implementing and overseeing a customer- and sales-driven approach to building and launching new features, capabilities and offerings into the marketplace. Key responsibilities include: 

• Vision: Leverages his/her subject matter expertise to provide input into Cotiviti’s strategic plan for our client-facing platforms; collaborates with executive leadership to develop and track financial and non-financial success measurements. Is an evangelist for the Voice of the Customer in product management. 

• Represent Market Needs: Work with Marketing, Product Strategy and GTM teams to understand market needs for Analytics solutions.  Work with internal and external customers to gather requirements that address their market problems and challenges and ensure requirements are well documented in epics and features. Work with engineering teams to ensure that the market and customer needs are fully understood by development stakeholders and final outputs meet customer requirements. 

• Manage and Perform Analysis: Perform detailed product and content analysis to support exploration, evaluation and development of new solutions.  Triage requests and distribute across internal analysis resources (Jonathan Edwards’ team, Peter Okwera’s team, etc.)  Combining data, operational and technical insights to answer difficult questions to drive product strategy. 

• Define Product Solutions: Conduct product research to further understand the solution profile and market requirements.  Develop market and business requirements for acceptance into products, as well as maintaining detailed user personas and scenarios; maintain a groomed backlog and detailed BRDs. Provide solution guidance and support for other departments including but not limited to Engineering, Operations, Technical Writing, IT/Release, Training, Client Services as well as sales support when appropriate.  Conceive analytic-driven methods to improve the precision, value or efficiency of our products or processes. 

• Product Launch: Support operational and technical teams in delivering targeted outcomes via Agile development process.  Ensure new analytics capabilities and solutions meet business and product requirements. Work across the enterprise to coordinate analytics activities and spread knowledge to other teams, including implementations, client services, sales, etc. Provide product input to internal and external communications, including release notes, user guides and marketing material. Author, edit and post relevant product launch documentation in on-line tools to document processes and results of analysis. 

• Go to Market: Establishes overall Go-to-Market strategy for all products within the strategic solutions set (DM/CC, COB.) Owns definition of customer experience for End-to-End solutions.  Leads completion and upkeep of R2M (Ready to Market) and R2S (Ready to Sell) deliverables and supports GTM training with Marketing. 

• Team leadership: Collaborates with Launch Project Managers to ensure delivery of operational aspects of programs.  Evaluates launch programs and assists SVP, Product Management in continuously improving processes for Product Management.  Assists BU leaders in defining core processes and staffing needs