Briefing Program Planner

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The successful candidate is a high-energy, self-starter with an established ability to work independently and passion to work with customers. You like to work in a fast-paced, collaborative environment. The successful candidate thinks strategically, acts tactically, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a wide range of communications. The successful candidate will manage the day-to-day operations of our New York center as well as design tailored engagements to maximize the outcome from executive engagements. The successful candidate will join an experienced team of briefing managers that support customer relationship development and pipeline generation / closure through strategic customer briefings and engagements in both a physical and digital setting.

Company:

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

What you get to do in this role:

·Develop processes, procedures, and guidelines to manage the day-to-day operations of the New York Center ·Build strong working relationships with Sales, Sales Management, ServiceNow executives and subject-matter-experts to engage for the local speaker pool ·Cultivate and establish relationships with local SMEs to advance the briefing program mission ·Plan and execute strategic briefings that result in increased customer confidence, measurable opportunity development and expansion, and help create strong recommendation scores for ServiceNow. May include virtual, onsite, hybrid models ·Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Identify speakers based on understanding of required expertise, level of customer, messaging needs Use a combination of existing resources and key contacts/network outside the briefing team to identify expertise for new or unique business requirement. ·Promote and use internal and external feedback, including quality surveys, to recognize challenges and when appropriate, lead development of resolutions/processes/workflows/ communications with the extended team

Qualifications

To be successful in this role you have:

•Minimum 5 years relevant experience •Capability to work in an environment with a high degree of shared responsibility between and across team members •Ability to work independently with minimal supervision and calmly handle high pressure situations •Ability to work well across organizational boundaries •Applied sense of urgency and ability to achieve results •BA/BS in Marketing, Business, or related or equivalent experience •Commitment to meeting deadlines •Demonstrated ability to work cross-functionally, developing a network of experts and executives to support briefings •Excellent written and interpersonal communication ski