eCommerce Senior Project Manager

<p>Are you eager to collaborate with clients from across the globe? Do you enjoy devising and implementing effective solutions to meet a variety of business needs? Look no further! We invite you to join our thriving team, which has already doubled our company's size within a single year and shows no signs of slowing down since our recent addition to the ESW group.</p> <p>We're seeking a dynamic and motivated Project Manager with a strong passion for eCommerce to join our Project Management Department.</p> <p><br/></p> <p><strong>About us:</strong><br/></p> <p>ESW is the leading global and domestic direct-to-consumer (DTC) eCommerce company, empowering the world's best-loved brands and retailers to expand their DTC channel. ESW acquired Scalefast in June 2022, and the combined 1,300 person organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development.</p> <p><br/></p> <p>From compliance, data security, fraud protection, taxes, and tariffs to demand generation, checkout, delivery, returns, and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon-neutral shipping to consumers. Headquartered in Dublin, Ireland, ESW has global offices in the US, UK, Spain, France, Italy, Japan, Hong Kong, and Singapore. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.</p> <p><br/></p> <p><strong>Key Responsabilities:</strong></p> <ul><li><strong>L</strong><strong>ead and manage </strong>the <strong>end-to-end cross-functional implementation</strong> of our product and services for the client.</li><li><strong>Educate the client</strong> on Scalefast product capabilities and roadmap.</li><li><strong>Ensuring operational excellence</strong> throughout the project lifecycle.</li><li>Ensuring <strong>key milestones</strong> are met during the process.</li><li><strong>Managing client expectations</strong> and ensuring they understand our business and products.</li></ul> <p><br/></p> <p><strong>What we offer</strong></p> <ul><li>Competitive salary and a career path adapted to each person's abilities and experience within a company that is growing continuously</li><li>2 days a week working from home</li><li>A flexible schedule and total conciliation between work and family life including reduced timetable during one month in summer</li><li>Become part of a multi-cultural company where you can contribute with your experience and learn from the experience of others</li><li>Work with amazing brands</li><li>Get the opportunity to influence the future of our services and platform<br/></li><li>Excellent working environment with frequent social activities (hackathons, Spartan races, quarterly whole-team social event)<br/></li><li>Central Madrid office located an 8-minute walk from Atocha train station, with a bus stop and BiciMad station right outside the office<br/></li><li>Kitchen and dining facilities as well as a fully stocked games room with games consoles etc. - great to disconnect from work for a while and have fun with your colleagues.<br/></li><li>Discounted parking space in the office building if you’re coming by car, bicycle parking for those worried about their carbon footprint.<br/></li><li>Access to private sales by some of the exclusive brands we work with<br/></li><li>Enrollment in English lessons that take place during working hours<br/></li><li>Mental Health Wellbeing Program</li></ul> <h3>Requirements</h3> <ul><li>Extensive and demonstrable experience in leading cross functional business projects</li><li>Experience onboarding new clients</li><li>Detail orientated with a passion for delivering quality at all levels.</li><li>Strong leadership and communication skills</li><li><strong>Proficient at managing multiple work streams</strong> at varying phases and <strong>keeping everyone informed, up-to-date, and aligned</strong></li><li>Experienced and well-versed in omni-channel commerce, fulfillment, logistics, and operations</li><li><strong>Knowledge and experience working with eCommerce tools is a plus </strong></li><li>A Bachelor’s degree </li><li>3+ years of relevant client management, project, and/or customer-facing technical support experienced</li><li>English is a must</li><li>French and Spanish are a plus</li></ul>