Field Service Engineer

Level: 3
Salary band: $95,000 - $120,000 annually
Bonus: 5% performance-based, discretionary
Hybrid

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

Automata is a leading robotics and automation company powering the laboratories of the future. Our mission is to unlock labs’ space, people, and potential through automation hardware and software.

Our lab automation technology is efficient, scalable and reliable and effectively carries out routine tasks, to free up scientists to work on innovative research.

We meet labs where they are on their automation journey, and are the trusted partner to customers including trusts within the NHS, bit.bio and The Francis Crick Institute. We are also supporting advancements across Core Testing Labs, Academic Institutes, CDMOs, Pharma’s and Biotech’s.

We are looking for a Field Service Engineer whose mission is to be the center of each Automata’s LINQ automation platform builds for all customers across the US. You will be responsible for assembly of both Automata and 3rd Party hardware solutions as well as the overall maintenance and reliability after deployment.

Why is this role important for Automata?
Join Automata and be part of a team that’s revolutionizing the lab automation industry. As the Field Service Engineer for US you will report into the Director of US Customer Success. You will be responsible for ensuring customer success in all aspects of build, maintenance and support, bringing your experience to the team and helping ensure a delightful customer journey with the LINQ platform.

In this role you will be responsible for:

- Coordinating the build and deployment of LINQ solutions at the US-Boston facility with customer success teams
- Troubleshooting, repairing and maintaining all aspects of the LINQ product on-site at customer sites across the US

What it takes:
- 3 - 5+ years of experience in a field services role within the life sciences industry (prior experience servicing, training or deploying solutions for techniques such as chromatography, liquid handling, flow cytometry or mass spectrometry)
- Proficient technical expertise, capable of performing root cause analysis on hardware or software challenges and resolving them with a customer-facing presence
- Strong self-starter with the ability to learn and develop proficiency with limited oversight or guidance
- Experience in start-up environments
- Willingness to travel as-