Commercial Accounts Manager - ADESA Auto Auction

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Commercial Accounts Manager operates factory sales, fleet & lease sales and/or consignment sales in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible.  Act as liaison between auction and factory accounts for accuracy of vehicle preparation.  Monitor all Fleet Lease and captive open sale factory accounts and work with other Managers to ensure compliance with sale plan layouts, corporate requirements and other directives.   Perform all duties assigned by the General Manager.  Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.

Responsibilities

• Operate the dealer consignment, fleet and factory centers in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
• Support end to end solutions for dealer customers and advise the sales team on products and customer related needs.
• Coordinate the services ordered by the customer and communicate the work to the auction operations team.
• Ensure that fast and friendly service is provided to the dealer customers in support of growth to the customer base.
• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
• Monitor and ensure compliance with all dealer consignment sellers on all contractual customer agreements.
• Assist auction management and sales in collecting outstanding receivables.
• Ensure all department employees are properly trained and held accountable for all aspects of dealer consignment support coordination and customer service.
• Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions.
• Establish and build personal relationships with dealer consignment customers while actively pursuing new business on sale day.
• Retain existing customers to enhance the volume of auction sales.
• Monitor all dealer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements and other directives. Advise and assist with corrective procedures, if needed.
• Ensure the use of marketing tools on selected customer accounts as instructed.
• Ensure accurate and timely reconciliation of dealer consignment accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies.
• Direct proper record keeping and follow-through on all sales promotions and advertising at auction.
• Recommend new customer service procedures to the General Manager.
• Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
• Perform recruiting and hiring procedures for the department per policy.
• Develop and train all employees within the department by company standards and guidelines.
• Ensure the dealer consignment department is always properly staffed; develop and post weekly work schedules for all department employees. Control regular